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Technical Service Specialist

2 months ago

Melksham, Wiltshire, United Kingdom Avon Rubber Full time
Job Summary

Avon Protection is seeking a highly skilled Technical Service Specialist to join our team. As a key member of our service and support team, you will be responsible for delivering exceptional customer experience through the development and maintenance of world-class training and service capabilities.

Key Responsibilities
  • Develop and deliver training programs for customers and staff, including 'Train the Trainer' courses and external training courses.
  • Provide technical service and support in the field for customers experiencing warranty or maintenance issues with their products.
  • Support Avon Protection's internal service centre in achieving and maintaining best-in-class service practices.
  • Capture customer feedback and relay to relevant internal parties.
  • Liaise with the Customer Service Commercial Specialist to ensure compliance of exported goods and technical information.
  • Conduct audits of partner service centres and provide reports and findings to the Training & Technical Service Manager.

Requirements
  • Minimum of 5 years' experience with safety/health, first responder, industrial or military products.
  • Excellent communication, teamwork, and time management skills.
  • Demonstrated presentation creation ability.
  • Demonstrated ability to deliver technical training and train others to do so.
  • Confident Microsoft Office and PowerPoint user.

Desirable
  • Military, CBRN or First Responder background beneficial.
  • Experience with respiratory protection or related products in a technical capacity.
  • Business systems experience (Sage X3, Zendesk).