Customer Onboarding Manager EMEA

2 months ago

London, Greater London, United Kingdom Deel Full time

About Deel

Deel is a global platform that helps businesses hire anyone, anywhere, easily. Our team of over 3,000 individuals from 100 countries is dedicated to innovation and customer satisfaction.

Our Mission

We aim to create a world without hiring borders, where companies can find the best talent anywhere. Our platform provides all the tools needed to hire, onboard, manage, pay, and scale at full speed.

Job Summary

We are seeking a skilled Customer Onboarding Manager to join our EMEA team. The successful candidate will be responsible for helping new strategic customers with onboarding and successful deployment during their first 30-60 days on the Deel platform.

Key Responsibilities

  • Help new strategic customers with onboarding and successful deployment during their first 30-60 days on the Deel platform
  • Become an expert user of the Deel platform to train customers and provide credible guidance on features and functionality
  • Partner with internal teams to deliver the best customer experience
  • Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation

Requirements

  • At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product
  • Focused, action-oriented, and always anticipating next steps: a natural project manager
  • High attention to detail and can design an organized, effective onboarding plan and schedule for clients
  • Enjoy teaching others, be it a customer or a colleague
  • Customer obsessed and have significant experience building customer relationships
  • Team player, and enjoy working on a diverse team
  • Driven, think on your feet, and thrive in a fast-paced, challenging environment
  • Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
  • Based in the EMEA region (or time zone)

Bonus Points

  • Have experience working with clients and team members from multiple countries and across multiple time zones
  • Have experience working on a remote team
  • Have experience working at a high growth start-up or scale-up
  • Have Fintech or HRtech experience
  • Are multilingual (fluency in English is essential, fluency in Spanish and/or Portuguese is a bonus)

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

What We Offer

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status, and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

Equal Opportunity Employer

We are an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics.

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