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Administrative Support Specialist
2 months ago
We are seeking a highly motivated and organized Administrative Support Specialist to join our administration support team at the British Red Cross. As an integral part of our team, you will provide crucial support to our vital service, ensuring the smooth operation of our administration and mail room services.
Key Responsibilities- Receive, open, distribute, and record all incoming mail, adhering to organization policy and prioritizing tasks efficiently.
- Ensure all outgoing mail is franked, bagged, and ready for collection by Royal Mail and other carriers daily.
- Undertake reception duties, handling supplies, deliveries, and visitors, providing a welcoming and professional environment.
- Assist in the management and allocation of meeting rooms, ensuring they are set up and ready for use.
- Report and address any facilities issues promptly, undertaking assigned facilities duties.
- Manage the full lifecycle of ID cards, including reporting, printing, packaging, and disposal.
- Provide data processing services as required by teams in Shared Services to ensure coverage.
- Collate, order, and distribute stationery, maintaining a well-stocked and organized office environment.
- A positive, enthusiastic approach to customer service, with excellent interpersonal and communication skills.
- Confidence in using telephone systems, bespoke company IT/data systems, Microsoft packages, and Outlook, particularly in creating, amending, and manipulating Word and Excel applications.
- General administrative duties, including incoming and outgoing mail, answering the telephone, scanning, filing, meeting, and greeting clients.
- Excellent customer service skills, with the ability to deal with queries in a diplomatic, professional, sensitive, and confidential manner.
- Attention to detail when checking documentation, with the ability to work accurately and efficiently.
- Educated to standard grade level or equivalent, with well-organized administrative skills.
- Holidays: days annual leave (including bank holidays) + option to buy extra days.
- Pension scheme: Up to % contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At the British Red Cross, we value diversity and inclusion, ensuring our teams can bring their true selves to work without risk or fear of discrimination.
