Administrative Support Officer
1 week ago
As an Administration Assistant with the British Red Cross, you will be part of a dedicated team delivering efficient, effective, and proactive administration and mail room support services. Your role will involve providing crucial support to a vital service, ensuring the smooth operation of our office.
A Day in the Life of an Administration Assistant
* Receive, open, distribute, and record all incoming mail following organisation policy, ensuring priority mail is dealt with efficiently.
* Ensure all outgoing mail is franked, bagged, and available for collection by Royal Mail and other carriers each day.
* Undertake reception duties, dealing with supplies, deliveries, and visitors.
* Assist in the management and allocation of meeting rooms, ensuring they are appropriately laid out and ready.
* Ensure any facilities issues are reported promptly and undertake any facilities duties assigned to you.
* Manage the full lifecycle of ID cards, including reporting, printing, packaging, and disposal.
* Provide data processing services as required by teams in Shared Services to provide cover.
* Be responsible for collation, ordering, and distribution of stationery orders.
Requirements
To be a successful Administration Assistant, you must have the following skills and experience:
* A positive, passionate, and enthusiastic approach to customer service.
* Confidence in using telephone systems, bespoke company IT/data systems, Microsoft packages, and Outlook, especially the ability to create, amend, and manipulate Word and Excel applications.
* General administrative duties, including incoming and outgoing mail, answering the telephone, and scanning, filing, meeting, and greeting clients.
* Excellent interpersonal and communication skills.
* The ability to deal with queries in a diplomatic, professional, sensitive, and confidential manner, both verbally and in writing.
* The ability to work accurately, with great attention to detail when checking documentation.
* Education to standard grade level or equivalent.
* Well-organised with sound administrative skills.
* Excellent customer service skills.
* A knowledge base in office organisational skills, post opening, and distribution.
What We Offer
In return for your dedication and expertise, you'll get:
* Holidays: days annual leave (including bank holidays) + option to buy extra days.
* Pension scheme: Up to % contributory pension.
* Flexible working: We do our best to accommodate your preferred work style.
* Learning & Development: Wide range of career opportunities + comprehensive learning.
* Discounts: Access to Blue Light Discount Card and employee benefits platform.
About Us
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At the British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
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