Customer Experience
1 day ago
We're on a mission to redefine how our audiences interact with us, and we need someone who's just as passionate about this as we are. As a Customer Experience & CRM Manager at Bodhi, you'll be the maestro orchestrating seamless customer journeys that delight at every stage.
You'll be the go-to expert for all things CRM, making sure our systems not only run like a well-oiled machine but also deliver wow-worthy experiences that keep our audiences coming back for more.
Key Responsibilities:- Craft Epic Customer Experiences: Design, implement, and fine-tune our customer experience strategy to drive loyalty and retention.
- Own the CRM Game: Take charge of our CRM platform, ensuring it's optimised, integrated, and turbocharged for customer engagement.
- Lead with Data: Turn customer insights and data into action, making data-driven decisions that enhance the customer experience.
- Map the Customer Journey: Map out every twist and turn of our customer journey, identifying opportunities to surprise and delight at every stage.
- Collaborate Like a Pro: Champion the customer's voice within the company, advocating for initiatives that will enhance their experience and loyalty.
- Education: Bachelor's degree (or similar)
- Experience: 5+ years in customer experience, CRM, or similar roles where you've driven results and made customers smile.
- Skills: Analytical and creative problem-solving, excellent communication and collaboration skills, customer journey mapping and process optimisation expertise.
-
Customer Experience Specialist
3 weeks ago
Guildford, Surrey, United Kingdom Amplifon Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon. As a Sales and Customer Service Advisor, you will play a key role in delivering exceptional customer service and sales performance in our high street branch.Key ResponsibilitiesManage the diary to ensure a perfect mix of sales...
-
Customer Experience Specialist
2 weeks ago
Guildford, Surrey, United Kingdom Amplifon Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon. As a Sales and Customer Service Advisor, you will play a key role in delivering exceptional customer service and sales performance in our high street branch.Key ResponsibilitiesManage the diary to ensure a perfect mix of sales...
-
Customer Experience Specialist
2 weeks ago
Guildford, Surrey, United Kingdom Claremont Consulting Full time**About the Role**Claremont Consulting is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for overseeing the review of internal communication platforms and methods used to track internal discussion and interaction.**Key Responsibilities**Review and analyze internal...
-
Customer Experience Specialist
2 weeks ago
Guildford, Surrey, United Kingdom Claremont Consulting Full time**About the Role**Claremont Consulting is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for overseeing the review of internal communication platforms and methods used to track internal discussion and interaction.**Key Responsibilities**Review and analyze internal...
-
Customer Experience Director
2 weeks ago
Guildford, Surrey, United Kingdom WHSmith Full timeAbout WHSmithWHSmith is a leading retail company with a rich history and a strong presence in various sectors, including airports, hospitals, rail stations, and motorway services. Our InMotion brand is a leading digital accessories business, offering an exceptional customer experience with the latest technology. We have established partnerships with renowned...
-
Customer Experience Director
3 weeks ago
Guildford, Surrey, United Kingdom WHSmith Full timeAbout WHSmithWHSmith is a leading retail company with a rich history and a strong presence in various sectors, including airports, hospitals, rail stations, and motorway services. Our InMotion brand is a leading digital accessories business, offering an exceptional customer experience with the latest technology. We have established partnerships with renowned...
-
Customer Experience
7 hours ago
Guildford, Surrey, United Kingdom Bodhi Full timeAbout the RoleWe're on a mission to redefine how our audiences interact with us, and we need someone who's just as passionate about this as we are. As a Customer Experience & CRM Manager at Bodhi, you'll be the maestro orchestrating seamless customer journeys that delight at every stage.You'll be the go-to expert for all things CRM, making sure our systems...
-
Customer Experience
8 hours ago
Guildford, Surrey, United Kingdom Bodhi Full timeAbout the RoleWe're on a mission to redefine how our audiences interact with us, and we need someone who's just as passionate about this as we are. As a Customer Experience & CRM Manager at Bodhi, you'll be the maestro orchestrating seamless customer journeys that delight at every stage.You'll be the go-to expert for all things CRM, making sure our systems...
-
Fitness Centre Supervisor
2 weeks ago
Guildford, Surrey, United Kingdom Nuffield Health Full timeJob SummaryWe are seeking a highly motivated and experienced Duty Manager to join our team at Nuffield Health Guildford Gym. As a key member of our management team, you will be responsible for the smooth operation of our club, ensuring that our members receive an exceptional experience.Key ResponsibilitiesLead and manage a team of colleagues to deliver...
-
Fitness Centre Supervisor
3 weeks ago
Guildford, Surrey, United Kingdom Nuffield Health Full timeJob SummaryWe are seeking a highly motivated and experienced Duty Manager to join our team at Nuffield Health Guildford Gym. As a key member of our management team, you will be responsible for the smooth operation of our club, ensuring that our members receive an exceptional experience.Key ResponsibilitiesLead and manage a team of colleagues to deliver...
-
Train Safety and Customer Experience Officer
2 weeks ago
Guildford, Surrey, United Kingdom FirstGroup Full timeAbout the Role:As a key member of our on-board team, you will be responsible for ensuring the safety and comfort of our customers while providing exceptional customer service. This role requires a high level of adaptability, proactivity, and attention to detail.Main Responsibilities:Ensure the safety of customers and colleagues at all times, identifying and...
-
Train Safety and Customer Experience Officer
3 weeks ago
Guildford, Surrey, United Kingdom FirstGroup Full timeAbout the Role:As a key member of our on-board team, you will be responsible for ensuring the safety and comfort of our customers while providing exceptional customer service. This role requires a high level of adaptability, proactivity, and attention to detail.Main Responsibilities:Ensure the safety of customers and colleagues at all times, identifying and...
-
Store Manager
2 days ago
Guildford, Surrey, United Kingdom Monsoon Full timeJob Title: Boutique ManagerAbout the Role:We are seeking a highly skilled and experienced Boutique Manager to join our team at Monsoon. As a Boutique Manager, you will be responsible for delivering an exceptional customer experience in-store, driving the overall performance of the store, and maximizing commercial opportunities to drive sales.Key...
-
Store Manager
2 days ago
Guildford, Surrey, United Kingdom Monsoon Full timeJob Title: Boutique ManagerAbout the Role:We are seeking a highly skilled and experienced Boutique Manager to join our team at Monsoon. As a Boutique Manager, you will be responsible for delivering an exceptional customer experience in-store, driving the overall performance of the store, and maximizing commercial opportunities to drive sales.Key...
-
Guildford, Surrey, United Kingdom James Gray Associates Full timeJob Title: Learning and Development LeadWe are seeking an experienced Learning and Development Lead to join our team at James Gray Associates. As a key member of our Organisational Capability and Leadership Development team, you will be responsible for designing and delivering training programs to enhance organisational capabilities.Key...
-
Guildford, Surrey, United Kingdom James Gray Associates Full timeJob Title: Learning and Development LeadWe are seeking an experienced Learning and Development Lead to join our team at James Gray Associates. As a key member of our Organisational Capability and Leadership Development team, you will be responsible for designing and delivering training programs to enhance organisational capabilities.Key...
-
Guildford, Surrey, United Kingdom James Gray Associates Full timeAbout the RoleWe are seeking an experienced Learning and Development Lead to join our Organizational Capability and Leadership Development team at James Gray Associates. As a key member of our team, you will be responsible for designing and delivering training programs to enhance our organizational capabilities.Key ResponsibilitiesDesign and Deliver Training...
-
Guildford, Surrey, United Kingdom James Gray Associates Full timeAbout the RoleWe are seeking an experienced Learning and Development Lead to join our Organizational Capability and Leadership Development team at James Gray Associates. As a key member of our team, you will be responsible for designing and delivering training programs to enhance our organizational capabilities.Key ResponsibilitiesDesign and Deliver Training...
-
Guildford, Surrey, United Kingdom James Gray Associates Full timeAbout the RoleWe are seeking an experienced Learning and Development Lead to join our Organizational Capability and Leadership Development team at James Gray Associates. As a key member of our team, you will be responsible for designing and delivering training programs to enhance organizational capabilities.Key ResponsibilitiesDesign and Deliver Training...
-
Guildford, Surrey, United Kingdom James Gray Associates Full timeAbout the RoleWe are seeking an experienced Learning and Development Lead to join our Organizational Capability and Leadership Development team at James Gray Associates. As a key member of our team, you will be responsible for designing and delivering training programs to enhance organizational capabilities.Key ResponsibilitiesDesign and Deliver Training...