Customer Experience

1 day ago


Guildford, Surrey, United Kingdom Bodhi Full time
About the Role:

We're on a mission to redefine how our audiences interact with us, and we need someone who's just as passionate about this as we are. As a Customer Experience & CRM Manager at Bodhi, you'll be the maestro orchestrating seamless customer journeys that delight at every stage.

You'll be the go-to expert for all things CRM, making sure our systems not only run like a well-oiled machine but also deliver wow-worthy experiences that keep our audiences coming back for more.

Key Responsibilities:
  • Craft Epic Customer Experiences: Design, implement, and fine-tune our customer experience strategy to drive loyalty and retention.
  • Own the CRM Game: Take charge of our CRM platform, ensuring it's optimised, integrated, and turbocharged for customer engagement.
  • Lead with Data: Turn customer insights and data into action, making data-driven decisions that enhance the customer experience.
  • Map the Customer Journey: Map out every twist and turn of our customer journey, identifying opportunities to surprise and delight at every stage.
  • Collaborate Like a Pro: Champion the customer's voice within the company, advocating for initiatives that will enhance their experience and loyalty.
What You Bring:
  • Education: Bachelor's degree (or similar)
  • Experience: 5+ years in customer experience, CRM, or similar roles where you've driven results and made customers smile.
  • Skills: Analytical and creative problem-solving, excellent communication and collaboration skills, customer journey mapping and process optimisation expertise.


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