Customer Support Specialist

4 weeks ago


Manchester, United Kingdom Roman Health Pharmacy LLC Full time

Company Overview

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Xero is a leading cloud accounting platform that empowers small businesses to grow and thrive. As a Customer Experience Specialist at Xero, you will play a crucial role in providing exceptional support to our customers, ensuring they get the most out of our platform.

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About the Role

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We are seeking an experienced and skilled Customer Experience Specialist to join our team. The successful candidate will have a passion for delivering exceptional customer service, a strong understanding of cloud accounting software, and excellent communication skills.

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Key Responsibilities

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  • Provide timely and effective support to customers via phone, email, or chat, resolving their queries and issues promptly.
  • Communicate complex technical information in a clear and concise manner, ensuring customers understand how to use our platform effectively.
  • Work collaboratively with our sales and marketing teams to ensure seamless customer onboarding and support.
  • Continuously improve our customer experience by identifying areas for improvement and implementing changes as needed.

Requirements

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To be successful in this role, you will need:

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  • Previous experience in a customer-facing role, preferably in a technology or financial services environment.
  • A strong understanding of cloud accounting software and its applications.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proven problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
  • A bachelor's degree in a relevant field, such as business, finance, or computer science.

Benefits

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Xero offers a competitive salary and benefits package, including:

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  • A base salary of $65,000 per annum, plus bonuses and commissions.
  • A comprehensive health insurance plan, including medical, dental, and vision coverage.
  • A generous paid time off policy, including vacation days, sick leave, and public holidays.
  • A 401(k) retirement savings plan, with a company match.

Why Work at Xero?

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Xero is a dynamic and fast-paced organization that values innovation, collaboration, and customer satisfaction. If you are passionate about delivering exceptional customer experiences and want to be part of a global leader in cloud accounting software, we encourage you to apply for this exciting opportunity.



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