Implementation Support Specialist

5 days ago


Birmingham, Birmingham, United Kingdom Isio Group Full time
Implementation Support Position Summary

We seek an experienced professional to join our Implementation team as an Implementation Support Specialist. In this role, you will play a pivotal part in ensuring the effective delivery of work within our organisation.

You will report directly to the Project Manager/Implementation Lead and collaborate closely with the Administration business, particularly the Admin Systems and Admin BAU teams, as well as stakeholders from across Isio and external partners.

This opportunity is available in our Birmingham, Reading or Manchester city centre offices, with a hybrid workstyle.

Key Tasks:
  1. Deliver Implementation work as part of a team.
  2. Support stakeholders in adopting best practices in Project Management processes and systems across Implementations.
  3. Assist the Project Manager/Implementation Lead in delivering projects.
  4. Participate in designing and implementing processes and procedures related to Implementations.
  5. Evaluate work outcomes against established benchmarks.
  6. Manage the Project plan, RAG status, and documentation.
  7. Set up trustee bank accounts, scheme phone numbers, and project plans.
  8. Analyse and review received data.
Essential Requirements:
  1. Previous experience working in a Pensions Administration BAU team.
  2. Proven planning and organisational skills.
  3. Strong analytical and problem-solving abilities.
Benefits Package:
  • A competitive salary package, including performance-related bonuses.
  • A defined contribution pension scheme.
  • Life insurance coverage.
  • Generous annual leave entitlement (25 days plus bank holidays) and two additional 'Company' days – a birthday celebration day and an extra day over Christmas.
  • Corporate Social Responsibility allowance.
  • Flexible working arrangements.
  • A range of employee benefits tailored to meet individual needs.
  • Ongoing training and development opportunities, including technical and soft skills support.
  • Access to educational resources, including study days, materials, and exam fees assistance.

About Isio: As a pioneering company in the pensions sector, we pride ourselves on being agile, innovative, and dedicated to delivering exceptional results for our clients. With a strong commitment to equality, diversity, and inclusion, we foster a collaborative environment where everyone can thrive.



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