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Receptionist

2 months ago

London, Greater London, United Kingdom Frasers Hospitality Full time

Receptionist Role at Frasers Hospitality

Frasers Hospitality, a global hospitality leader, is seeking a skilled Receptionist to join our team. As a Receptionist, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in experience.

Key Responsibilities:

  • Deliver outstanding customer service to guests, responding to their queries and requests in a professional and efficient manner.
  • Manage the front office department, ensuring the smooth operation of the reception area and resolving any issues that may arise.
  • Work collaboratively with the team to achieve excellent guest satisfaction and loyalty.
  • Develop and maintain a thorough knowledge of the hotel's services and facilities, ensuring that guests are aware of the options available to them.
  • Contribute to the development of the hotel's customer service standards and initiatives.

Requirements:

  • Proven experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility and adaptability, with a willingness to learn and develop new skills.
  • Eligibility to work in the UK.

About Frasers Hospitality:

Frasers Hospitality is a global hospitality leader, operating a portfolio of serviced apartments and hotel residences across Asia, Australia, Europe, the Middle East, and Africa. Our team is passionate about delivering gold-standard hospitality and creating memorable experiences for our guests.