Service Delivery Manager

5 days ago

Lewisham, United Kingdom Corus Consultancy Full time

Job Title: Service Delivery Manager

Job Summary:

Corus Consultancy is seeking an experienced Service Delivery Manager to lead our Youth Services team in the Greenwich borough. As a key member of our team, you will be responsible for managing a team of staff and volunteers, providing effective line management, supervision, training, and development opportunities.

Key Responsibilities:

  • Team Management: Manage a team of 4 Project Workers, 4 Night Workers, and 1 Day Concierge, providing effective line management, supervision, training, and development opportunities.
  • Service Delivery: Actively direct team members in their day-to-day work to ensure that young people receive a consistent, high-quality, and responsive service.
  • Client Support: Ensure that each client has an individual package of support with regular formal and informal key working, and an up-to-date co-produced support and safety plan.
  • Reporting and Referrals: Oversee reports regarding missing young people, lead on coordinating a joined-up response with statutory services, and direct a variety of approaches for non-engaging clients.
  • Volunteer Management: Lead on developing the recruitment, training, and use of volunteers across the YP services in response to clients' needs within schemes.
  • Stakeholder Engagement: Maintain positive working relationships with the Local Authority Commissioning Team, Pathways, and referral agencies.
  • Quality Assurance: Ensure consistent monitoring of the quality of support delivered daily, through working alongside staff in meetings and through consistent review of support delivery and housing management duties.
  • Organisational Monitoring: As directed by the Regional Services Manager, contribute to organisational and statutory monitoring and reporting within set deadlines.
  • Housing Management: Ensure the property is maintained to a high standard and that effective systems are in place to ensure all areas of housing management are efficient and offer value for money, with voids kept to a minimum and rental income maximised.
  • Health and Safety: Ensure that staff and volunteers are aware of and fulfil their responsibilities within the organisation's Health and Safety procedural framework, have completed the required training, and adhere to organisational policy and procedure at all times.
  • Safeguarding: Ensure that all property risk assessments are reviewed and updated at regular intervals, and that staff are committed to safeguarding children and vulnerable adults.

Requirements:

  • Experience: Experience of effectively managing staff that work with the range of issues involved in the delivery of quality services to young people who may be at risk or looked after with complex needs, including offending and gang affiliation.
  • Understanding: Demonstrable understanding of effective practice in responding to the needs of looked-after children and care leavers aged 16 and 17, as well as local authority statutory duties.
  • Staff Management: Proven track record of staff and service management, and demonstrable ability to manage staff performance and motivate staff members to perform effectively.
  • Accommodation-Based Services: Experience of managing accommodation-based services with a variety of tenures and knowledge of the associated housing management and health and safety requirements.
  • Multiple Services: Essential: experience managing multiple services.
  • Business Acumen: High level of numeracy, literacy, and comprehension in order to be able to contribute to budget setting, monitor expenditure, write reports, and review, analyse, and extrapolate from written information.
  • Networking: Ability to co-ordinate the work of a number of individuals or agencies to get tasks completed to time and to specification.
  • Stakeholder Engagement: Strong networking skills and proven ability to build positive working relationships with internal and external stakeholders in order to establish or improve services to service users.

  • Service Manager

    3 weeks ago

    Lewisham, United Kingdom Corus Consultancy Full time

    The successful candidate will be required to work 37.5 hours per week, working across Monday - Friday, 9AM - 5PM. Temporary cover is required for approximately 1 - 3 months, with the possibility of extension. Please note; you'll be managing 5 young people services in the Greenwich borough In this position, you will be required to: - Manage 4 Project...

  • Service Manager

    2 weeks ago

    Lewisham, United Kingdom Corus Consultancy Full time

    The successful candidate will be required to work 37.5 hours per week, working across Monday - Friday, 9AM - 5PM. Temporary cover is required for approximately 1 - 3 months, with the possibility of extension. Please note; you'll be managing 5 young people services in the Greenwich boroughIn this position, you will be required to:- Manage 4 Project Workers, 4...

  • Access and Enforcement Officer

    3 months ago

    Lewisham, United Kingdom Service Care Full time

    **Job Title: Access and Enforcement Officer** **Contract: Temp ongoing** **Hours: 36, flexible working available** **Location: Lewisham** **DBS: Basic** **Purpose of the Role** I am representing a client based in Lewisham, who are looking for someone to facilitate access to tenanted properties for the purpose of completing essential fire safety and other...

  • Project Manager

    3 months ago

    Lewisham, United Kingdom 360 Resourcing Solutions Full time

    Our client is the leading supplier of fitted kitchens and bedrooms for new build homes with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high rise projects and social housing providers where a diverse product range and outstanding service sets them apart. Their investment...

  • Disclosure Officer

    3 months ago

    Lewisham, United Kingdom Service Care Full time

    Job Title: Civilian Disclosure Investigator Location: Lewisham, Barking, Putney, Hendon **Salary**: £18.72 per hour **Responsibilities**: - Support OICs in complex scheduling, redacting, and organizing disclosure within Economic Crime cases - Office hours Monday to Friday - Manage complex cases with challenging data - Review, assess, and schedule...

  • Customer Service Manager

    2 weeks ago

    Lewisham, London, United Kingdom Marston Holdings Ltd Full time

    Customer Service ManagerLewisham - South LondonUp to £40,000 Do you have great Customer Service and People skills?Are you passionate about Social Value?Can you lead a team in delivering a first-class Customer Service?We are looking for an experienced Customer Service Manager to manage and mentor a Customer Service team within a large contract being...

  • Customer Service Apprentice

    3 months ago

    Lewisham, United Kingdom Specsavers Full time

    **Customer Service Apprenticeship** **Store: Specsavers Lewisham** **Salary £6.50 per hour, Bonus included.** **Hours: 40 hours per week - Includes weekend working** **Benefits: Extra day off on your birthday, Discounted hearing and eyecare benefits, Enhanced sick pay, Enhanced pay for family leave (Maternity/ Paternity etc) and WeCare employee support...

  • Customer Service Apprentice

    3 months ago

    Lewisham, United Kingdom Specsavers Full time

    **Job Role: Customer Service Apprenticeship** **Location: Lewisham** **Working hours: Full time to include Weekend working - 40 hours** **Weekly: £240.00** Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support...

  • registered manager

    4 weeks ago

    Lewisham, United Kingdom Gap Healthcare Full time

    gap healthcare are currently recruiting for a new and exciting opportunity on behalf of our client based in Lewisham for an experienced Registered Manager for small childrens home. This role is permanent and fulltime, salary up to £50,000 per annum (based on experience). Our client is searching for an experienced Registered Manager with effective...

  • Service Advisor

    3 months ago

    Lewisham, United Kingdom HCP International Full time

    **Category**:Passenger Cars: Service **Location**:Lewisham, Greater London, United Kingdom **Salary**:£28,000 - £31,000 + OTE & Benefits **Job Ref**:1439 **ROLE DETAILS**: Job Title**:Service Advisor** Location: Lewisham, London **Salary**: £28,000 - £31,000 plus benefits including working Monday to Friday We are seeking an experienced **Service...

  • registered manager

    3 weeks ago

    Lewisham, United Kingdom Gap Healthcare Full time

    gap healthcare are currently recruiting for a new and exciting opportunity on behalf of our client based in Lewisham for an experienced Registered Manager for small childrens home.This role is permanent and fulltime, salary up to £50,000 per annum (based on experience).Our client is searching for an experienced Registered Manager with effective leadership,...

  • Experienced Registered Manager

    7 days ago

    Lewisham, United Kingdom Gap Healthcare Full time

    About the RoleGap Healthcare is seeking an experienced Registered Manager to lead our client's small children's home in Lewisham. This is a permanent, full-time opportunity with a competitive salary up to £50,000 per annum (based on experience).Key ResponsibilitiesEnsure the delivery of high-quality, holistic care and create a caring environment that meets...

  • Experienced Registered Manager

    5 days ago

    Lewisham, United Kingdom Gap Healthcare Full time

    About the RoleGap Healthcare is seeking an experienced Registered Manager to lead our client's small children's home in Lewisham. This is a permanent, full-time opportunity with a competitive salary up to £50,000 per annum (based on experience).Key ResponsibilitiesEnsure the delivery of high-quality, holistic care and create a caring environment that meets...

  • Administrator - Property Services

    3 months ago

    Lewisham, United Kingdom The Hyde Group Full time

    **Lewisham** **Up to £25,520** Hyde is looking to recruit an administrator with a strong customer service focus to work within Property Services. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is...

  • Customer Service Trainer

    3 months ago

    Lewisham, United Kingdom The Hyde Group Full time

    **Lewisham** **Up to £33,000** Hyde is looking to recruit a Customer Service Trainer. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it...

  • Senior Service Administrator

    3 months ago

    Lewisham, United Kingdom NHS Professionals Full time

    **Job Title**:Senior Service Administrator **Trust Location**:South London & Maudsley NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then South London & Maudsley NHS Foundation Trust is the place for you. **About the Trust** At South London and Maudsley NHS...

  • Customer Service Training Officer

    3 months ago

    Lewisham, United Kingdom The Hyde Group Full time

    **Lewisham** **Up to £33,000** Hyde is looking to recruit a Customer Service Training Officer. Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent...

  • Contract Manager

    3 weeks ago

    Lewisham, United Kingdom Regen Solutions Full time

    Senior Contract Manager Southeast London £75,000 + Car / Travel Allowance Maintenance Repairs Role: Regen Solutions is currently working with a leading construction and maintenance company in their search to find a new Senior Contract Manager.his role will be part of their ever growing Senior Management team. As a Senior Contract Manager you based...

  • Customer Service Advisor

    3 months ago

    Lewisham, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor to work at Glass Mill Leisure Centre in Lewisham, London. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person...

  • Customer Service Advisor

    3 months ago

    Lewisham, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Glass Mill Leisure Centre in Lewisham. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks...