Senior IT Support Specialist

1 week ago


West Midlands Combined Authority, United Kingdom Applause IT Recruitment Ltd Full time

About the Role:

We are seeking a highly skilled Senior 3rd Line Support Engineer to join our team at Applause IT Recruitment Ltd. The successful candidate will be responsible for delivering exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  1. Provide on-site technical support for client systems, including server installation and configuration.
  2. Manage and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Azure.
  3. Implement and maintain backup solutions and firewall configurations.
  4. Oversee migrations to cloud infrastructure and maintain networking hardware.
  5. Serve as an escalation point for complex technical issues and provide support for new project installations.

Requirements:

  1. Proficiency in Microsoft 365, including SharePoint, Intune, and Azure.
  2. Experience in server installation (Windows Server)
  3. Strong knowledge of networking, firewall management, and RMM systems.
  4. Demonstrable experience with infrastructure installation and hardware configuration.
  5. Capability to manage IT projects and provide pre-sales assistance.
  6. Clean driving license required.

What We Offer:

  1. Competitive salary up to £40,000 per annum.
  2. Optional company car.
  3. Pension scheme.
  4. Opportunities for professional development.
  5. Company events and socials.
  6. On-site parking and bereavement leave.

If you are a motivated and experienced IT Support Engineer looking for a new challenge, please apply now to join our dynamic team at Applause IT Recruitment Ltd.



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