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Storage Solutions Expert

2 months ago

Chester, Cheshire, United Kingdom Net2Source Inc. Full time
Job Description

Role: Storage Management Engineer

Location: Remote

Duration: Contract

IR35 Status: Inside IR35

Job Summary:

We are seeking a highly skilled Storage Management Engineer to join our team at Net2Source Inc. The ideal candidate will have expertise in NetApp Data ONTAP firmware upgrades, NetApp Operations Manager (OM) implementations, and storage and data management system monitoring.

Key Responsibilities:

  • System Management & Execution
  • NetApp Data ONTAP firmware upgrades and recommendations
  • NetApp Operations Manager (OM) implementations and upgrades
  • Storage and Data Management System monitoring by using OM
  • On-site diagnostics and replacement of hardware components
  • NetApp Global Support Center (GSC) coordination
  • Facilitation of GSC case resolution
  • Test planning and execution
  • Participation in regularly scheduled reviews with the customer
  • Documentation of NetApp Storage Environment

Additional Examples of SME Services:

  • Provide weekly written status reports on the Professional Services being performed under this Service Description
  • Perform daily monitoring and diagnostics
  • Provide details on a local point of contact to NetApp for Return Material Authorizations
  • Serve as an assigned advisor responsible for understanding the customers environment and representing the customers support needs to the GSC
  • Provide assistance with the NetApp support site and advise how to best use the site
  • Assist with technical support matters in cooperation with a Technical Support Engineer when required
  • Coordinate GSC customer service personnel and field resources to solve the Customer's problems
  • Report on process and product maintenance
  • Regularly analyze NetApp Auto support diagnostic data
  • Perform Case trend analysis
  • Provide proactive service management, including software and hardware release planning and bug analysis
  • Analyze software patches and field alerts and advise the customer on appropriate next steps
  • Assist with disaster recovery (DR) planning, data archival planning and data migration planning
  • Analyze the customer needs and recommend additional products and services to meet those needs
  • Participate in the customers weekly change management meetings
  • Assist the customer in modifying NetApp scripts