Fintech Application Engineer
3 days ago
About the Role
We are looking for an experienced Application and Support Engineer to join our team at Pyramid Recruitment Ltd. As a key member of our support team, you will play a crucial role in providing second-line support for proprietary software applications.
Job Summary
This role requires a skilled individual with experience in software application support, preferably in a fintech or related industry. The successful candidate will have strong knowledge of SQL, excellent communication skills, and the ability to work independently and collaboratively within a team environment.
Key Responsibilities:
- Provide second-line support for proprietary software applications.
- Troubleshoot and resolve technical issues reported by clients, ensuring timely and effective solutions.
- Utilize ticketing systems to manage and prioritize support requests, maintaining accurate and up-to-date records.
- Execute SQL queries and analyze database structures to address and rectify data-related issues.
What We Offer:
- A competitive salary of around £32,500 per annum.
- A hybrid work model that balances remote work with office-based collaboration.
- 25 days annual leave, plus bank holidays and your birthday off.
- Access to life insurance coverage and private health care benefits.
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