Software Support Specialist
2 weeks ago
Company Overview
HENRY SCHEIN ONE provides leading online dental practice management software to thousands of dental professionals.
We are shaping the future of how millions of patients interact with their dental practice. As a Software Support Specialist, you will be confident in learning our software, building your knowledge and being able to talk confidently with our customers.
Estimated Salary: $45,000 - $65,000 per year
Job Description
About the Role:
- Coaching customers through their queries relating to our software via different forms of communication (phone, email and online chat).
- Empathetically approaching customers' questions and reassuring them you're able to help them.
- Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
- Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.
- Self-motivated and diligent, and self-aware of your own training requirements and happy to seek support and develop your own knowledge.
Required Skills and Qualifications
- Excellent communication and interpersonal skills.
- Ability to work well under pressure and meet deadlines.
- Strong problem-solving and analytical skills.
- Detailed knowledge of Microsoft Office and Google Suite.
Benefits
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
What We Offer
- A comprehensive training program to ensure you have the skills and knowledge required for the role.
- Ongoing support and guidance from experienced colleagues.
- A flexible and supportive work environment that allows you to achieve a healthy work-life balance.
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