Technical Support Specialist
2 hours ago
About the Role
Hays Specialist Recruitment Limited is seeking a skilled Service Desk Analyst to join their team in Glasgow. As a key member of the IT function, you will be responsible for managing a caseload of incoming tickets, prioritizing workload, and escalating issues to the relevant team or achieving a first-time fix where possible.
Key Responsibilities
- Manage a caseload of incoming tickets from end-users
- Prioritize workload to escalate to the relevant team or achieve a first-time fix
- Work within a team of support colleagues to manage requests, deal with queries, and provide 1st-line technical support
- Act as a key point of contact within the wider IT function
Requirements
- Experience of ActiveDirectory
- Previous experience in a busy Helpdesk Environment
- Previous experience supporting MS Suite technologies such as Azure
- Experience of ticket management systems such as Hubspot
- Experience of JIRA, Confluence, and other related technologies would be advantageous
What We Offer
- Day Rate £125 - £150 (inside IR35)
- Hybrid working in a central office in Glasgow (2-3 days per week on site)
- 3-month initial contract with possibility for extension
- Public sector experience
How to Apply
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy, and Disclaimers which can be found at hays.co.uk
-
Technical Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Hays Specialist Recruitment Limited Full timeYour new company is a well-established government organisation with a strong presence across the UK. This role will be to support a busy user base within their offices in a major UK city.Your new role as a Technical Support Specialist will be to work on the IT Support Desk, providing customer support in a face-to-face environment, troubleshooting hardware...
-
Technical Support Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Applause IT Limited Full timePosition OverviewTechnical Support Specialist (German Proficiency) - Renowned Global Technology Firm - Oracle, SQL, CADFlexible Work LocationsApplause IT Limited is on the lookout for a skilled Technical Support Specialist who possesses fluency in German to become part of a distinguished international technology organization. This opportunity allows for...
-
Technical Support Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Applause IT Limited Full timeTechnical Support Specialist - Applause IT LimitedBecome a part of Applause IT Limited as a Technical Support Specialist. This position demands fluency in both German and English, along with expertise in Oracle, SQL, and CAD technologies. The ideal candidate will be responsible for troubleshooting and resolving technical issues, nurturing client...
-
Technical Support Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Careeraddict Full timeJob DescriptionJob Title: Technical Support SpecialistLocation: Remote/HybridSalary: £20,000-£26,000 + benefitsJob Type: Full-timeAbout Us: Careeraddict is a leading provider of innovative solutions for businesses.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide...
-
Technical Support Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Careeraddict Full timeJob DescriptionJob Title: Technical Support SpecialistLocation: Remote/HybridSalary: £20,000-£26,000 + benefitsJob Type: Full-timeAbout Us: Careeraddict is a leading provider of innovative solutions for businesses.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide...
-
Technical Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Head Resourcing Full timeJob Title: Technical Support SpecialistJob Type: Full-timeIndustry: Construction and MaintenanceLocation: GlasgowJob Description:We are seeking a highly skilled Technical Support Specialist to join our team at a leading construction and maintenance company based in Glasgow. As a Technical Support Specialist, you will be responsible for providing technical...
-
Technical Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Head Resourcing Full timeJob Title: Technical Support SpecialistJob Type: Full-timeIndustry: Construction and MaintenanceLocation: GlasgowJob Description:We are seeking a highly skilled Technical Support Specialist to join our team at a leading construction and maintenance company based in Glasgow. As a Technical Support Specialist, you will be responsible for providing technical...
-
Technical Support Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Glasgow Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Glasgow City Council. As a key member of our Design and Technology department, you will provide technical support and expertise to ensure the smooth operation of our technical facilities.Key ResponsibilitiesProvide technical support and maintenance for Design and...
-
Technical Support Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Glasgow Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Glasgow City Council. As a key member of our Design and Technology department, you will provide technical support and expertise to ensure the smooth operation of our technical facilities.Key ResponsibilitiesProvide technical support and maintenance for Design and...
-
Technical Support Specialist
7 days ago
Glasgow, Glasgow City, United Kingdom Glasgow Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Glasgow City Council. The successful candidate will provide technical support within the Design and Technology department and work flexibly throughout the school to ensure the smooth operation of all technical disciplines.Key ResponsibilitiesProvide technical support...
-
Technical Support Specialist
7 days ago
Glasgow, Glasgow City, United Kingdom Glasgow Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Glasgow City Council. The successful candidate will provide technical support within the Design and Technology department and work flexibly throughout the school to ensure the smooth operation of all technical disciplines.Key ResponsibilitiesProvide technical support...
-
Technical Support Specialist
1 month ago
Glasgow, Glasgow City, United Kingdom Lorien Full timeJob OverviewPosition: Technical Support SpecialistLocation: Remote with occasional onsite presenceContract Type: TemporaryThis role serves as the primary point of contact for the organization’s Commercial and Corporate clientele through various communication channels, including voice, email, and secure messaging platforms.As a Technical Support Specialist,...
-
Technical Support Specialist
5 hours ago
Glasgow, Glasgow City, United Kingdom M Group Services TA Magdalene Full timeAbout the RoleWe are seeking a highly skilled Technical Support Engineer to join our team in Kirkintilloch, Scotland. As a key member of our NOC department, you will be responsible for providing 3rd line support expertise across the SPEN Strategic Telecoms Network.Key ResponsibilitiesProvide technical fault resolution on PDH, SDH and IP technologiesWork...
-
Technical Support Specialist
1 week ago
Glasgow, Glasgow City, United Kingdom Glasgow Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Glasgow City Council. As a key member of our Design and Technology department, you will provide technical support and maintenance services to ensure the smooth operation of our facilities.Key ResponsibilitiesProvide technical support and maintenance services to the...
-
Technical Support Specialist
1 week ago
Glasgow, Glasgow City, United Kingdom Glasgow Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Glasgow City Council. As a key member of our Design and Technology department, you will provide technical support and maintenance services to ensure the smooth operation of our facilities.Key ResponsibilitiesProvide technical support and maintenance services to the...
-
Technical Support Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Glasgow Guarantee Recruitment Full timeJob OpportunityGlasgow Guarantee Recruitment is seeking a highly motivated and skilled individual to join our team as a Support Service School Technician (Technical) on a 4-year apprenticeship.About the RoleAs a Support Service School Technician (Technical), you will be responsible for providing technical support to teaching and learning, including the safe...
-
Technical Support Specialist
2 weeks ago
Glasgow, Glasgow City, United Kingdom Glasgow Guarantee Recruitment Full timeJob OpportunityGlasgow Guarantee Recruitment is seeking a highly motivated and skilled individual to join our team as a Support Service School Technician (Technical) on a 4-year apprenticeship.About the RoleAs a Support Service School Technician (Technical), you will be responsible for providing technical support to teaching and learning, including the safe...
-
Technical Support Specialist
1 week ago
Glasgow, Glasgow City, United Kingdom Glasgow Guarantee Recruitment Full timeJob OpportunityGlasgow Guarantee Recruitment is seeking a highly motivated and skilled individual to join our team as a Support Service School Technician (Technical). This 4-year apprenticeship will provide the successful candidate with a wide range of duties within Technical, Science, and AV/ICT within a school science department.Key ResponsibilitiesThe...
-
Technical Support Specialist
1 week ago
Glasgow, Glasgow City, United Kingdom Glasgow Guarantee Recruitment Full timeJob OpportunityGlasgow Guarantee Recruitment is seeking a highly motivated and skilled individual to join our team as a Support Service School Technician (Technical). This 4-year apprenticeship will provide the successful candidate with a wide range of duties within Technical, Science, and AV/ICT within a school science department.Key ResponsibilitiesThe...
-
Technical Support Specialist
3 weeks ago
Glasgow, Glasgow City, United Kingdom Head Resourcing Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Head Resourcing. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesLead a team of engineers to ensure the helpdesk is adequately staffed and equipped to handle technical...