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Experienced Casino Dealer

1 month ago

Reading, Reading, United Kingdom Grosvenor Casinos Full time
Job Title: Experienced Casino Dealer - Table Games Expert

About the Role:
We are seeking an experienced casino dealer to join our team at Grosvenor Casinos in Reading. As a skilled dealer, you will be responsible for delivering outstanding customer service through live gaming experiences.

Key Responsibilities:
  • Acknowledge, welcome and assist customers in gaming
  • Understand the games, payouts and who are our high value members
  • Connect with first time customers, explaining how the games are run
  • Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
  • Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager


What We Offer:
  • 1,000 joining incentive, paid in two installments (T&C's apply)
  • A share of uncapped tips
  • Premium pay allowance after midnight (1 per hour)
  • Paid breaks
  • 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
  • Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more
  • Monthly & yearly STARS awards
  • Employee assistance programme and access to in-venue mental health first aiders
  • NEST pension


About Us:
We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

Why Join Us:
We are on an exciting journey of growth and it's the ideal time to join us. As an experienced dealer, you will be part of a dynamic team that is passionate about delivering exceptional customer service and creating a fun and welcoming environment for our customers.

Qualifications:
  • Acknowledge, welcome and assist customers in gaming
  • Understand the games, payouts and who are our high value members
  • Connect with first time customers, explaining how the games are run
  • Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
  • Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager


Additional Information:
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