IT Support Specialist

3 weeks ago


Wrexham, United Kingdom Avid Personnel Limited Full time
Job Description: We are seeking an experienced IT Technician to work closely with the IT Manager and support the business in all their IT needs. This role has come about due to the continued expansion of the IT department, requiring a highly skilled individual to provide technical support, troubleshoot issues, and aid end users as needed.

Main Duties and Responsibilities:
• Apply technology to address business needs and constraints
• Assist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resources
• Combine a breadth of IT technical expertise with an overriding concern and urgency for excellent customer service
• Participate in enterprise-wide IT projects and initiatives
• Diagnose system hardware, software, and operator problems
• Provide advanced troubleshooting on complicated IT issues
• Provide support for software applications
• Request hardware and software through the requisition system as directed by their supervisor

Key Skills, Qualifications and Experience:
• Analytical and excellent problem-solving skills
• Ability to work independently and in a team
• Excellent client service, interpersonal and communication skills
• Self-starter able to handle multiple tasks and deadlines with minimal supervision
• Relevant IT certifications or degree
• A minimum of 2 years proven experience working in a 1st or 2nd line position

Benefits:
The successful candidate will be offered a competitive salary of £28,000 - £30,000 per annum, paid monthly or fortnightly, depending on preference. The role also offers hybrid working opportunities based on performance.

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