Retail Store Director
2 months ago
About the Role:
New Balance is seeking a highly skilled and experienced Retail Store Manager to lead our retail stores in Europe. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of store operations.
Key Responsibilities:
- Drive and motivate your team to achieve individual and store targets
- Lead by example on the shop floor and back of house
- Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control, and loss prevention
- Manage the execution of the retail game changer in your store
- Analyse the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
- Deliver total customer satisfaction via our service model and boost sales through the customer experience, using advanced sales techniques to achieve results
- Coordinate rota and store scheduling
- Minimise losses by implementing, monitoring, and tracking all procedures of loss prevention
- Accountable for maintaining health, safety, and environmental standards in store
- Manage in-store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
- Deal with enquiries and an escalation route for customer complaints
- Proactively share internal and external feedback to Senior Management
Requirements for Success:
- Team Player
- Proven people management and leadership experience
- Previous retail experience desirable
- Demonstrate customer service skills
- Knowledge of loss prevention procedures
- A passion for retail and achieving sales targets, with high knowledge of retail KPIs
- Desire to learn
- Ability to perform basic maths and general retail operational processes
- Knowledge of POS register systems
- Excellent attention to detail
- Effective communication skills
- Fluent in English
- Knowledge of the retail market/consumer trends
- Comfortable with being remotely managed
- Flexible work schedule including weekends and holidays
Additional Benefits:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package
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