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Retail Store Manager

2 months ago

Bridgend, Bridgend county borough, United Kingdom New Balance Full time

About New Balance:

New Balance is a sportswear brand that empowers people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged.

Job Summary:

We are seeking a Retail Store Manager to lead a high-performing team, manage store operations, and deliver exceptional customer experiences. The successful candidate will be responsible for driving sales growth, managing inventory, and maintaining a safe and healthy work environment.

Key Responsibilities:

  • Drive and motivate the team to achieve individual and store targets
  • Lead by example on the shop floor and back of house
  • Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control, and loss prevention
  • Manage the execution of the retail game changer in the store
  • Analyze the overall performance of the store and make decisions to increase productivity and efficiency
  • Deliver total customer satisfaction via our service model and boost sales through the customer experience
  • Coordinate rota and store scheduling
  • Minimize losses by implementing, monitoring, and tracking all procedures of loss prevention
  • Accountable for maintaining health, safety, and environmental standards in the store
  • Manage in-store HR operations, including recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
  • Deal with enquiries and escalate customer complaints
  • Proactively share internal and external feedback with Senior Management

Requirements for Success:

  • Team Player
  • Proven people management and leadership experience
  • Previous retail experience desirable
  • Demonstrate customer service skills
  • Knowledge of loss prevention procedures
  • A passion for retail and achieving sales targets, with high knowledge of retail KPIs
  • Desire to learn
  • Ability to perform basic maths and general retail operational processes
  • Knowledge of POS register systems
  • Excellent attention to detail
  • Effective communication skills
  • Fluent in English
  • Knowledge of the retail market and consumer trends
  • Comfortable with being remotely managed
  • Flexible work schedule including weekends and holidays

Additional Benefits:

  • Competitive compensation
  • Potential to earn more through our Retail Bonus Scheme
  • Great development opportunities
  • Inclusive working environments across all our European locations
  • Generous staff discount
  • Project involvement across our European region
  • Flexible uniform package