CRM Product Strategist

4 weeks ago

London, Greater London, United Kingdom ZS Full time
CRM Product Owner Job Description

ZS is seeking an experienced professional to lead the strategic development and ongoing governance of our customer relationship management (CRM) system. As the CRM Product Owner, you will be responsible for defining the product vision, roadmap, and backlog to ensure the CRM system delivers maximum value to our organization and to our clients.

This role requires a comprehensive understanding of the inputs and outputs of a CRM and how data will need to flow across connected processes and systems. The successful candidate will be adept at facilitating seamless communication between the CRM and other business functions.

Key Responsibilities:
  • Develop and maintain the CRM product vision, roadmap, and backlog to ensure alignment with business objectives
  • Collaborate with cross-functional teams to understand their needs and priorities
  • Prioritize and manage the CRM system's features and functionality based on business value and user needs
  • Communicate the product strategy and progress to stakeholders and leadership
  • Ensure the CRM system is delivering value and meeting ZS's objectives, including enabling workflows that are efficient for users, enabling collaboration, and helping to drive top-line revenue goals
Requirements:
  • Bachelor's degree required (Master's degree preferred)
  • 8+ years of experience in a CRM product ownership role, preferably in a global professional services firm
  • Proven track record of successfully managing the ongoing strategic development of CRM systems
  • Thorough understanding of CRM technologies, best practices, and industry trends. Experience working with Microsoft Dynamics 365 is highly beneficial
About ZS:

ZS is a management consulting and technology firm focused on transforming global healthcare and beyond. Our most valuable asset is our people, and we honor the visible and invisible elements of our identities, personal experiences, and belief systems. We believe your personal interests, identities, and desire to learn are part of your success here.

Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

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