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German Customer Support Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. As a German speaker, you will be responsible for delivering exceptional customer service to our clients, providing support and resolving issues in a timely and professional manner.
Key Responsibilities:- Provide support to multiple Area Sales Managers
- Process a wide variety of calls, identify appropriate action
- Maximize upsell opportunities on inbound customer service phone calls
- Utilize CRM system to record, track and manage all customer interactions
- Maintain and enhance customer relationships by building trust and resolving issues
- Develop full knowledge of company infrastructure as it relates to shipping and order processing
- Contribute to team and company success through regular, ongoing training programs
- Fluent German and English
- Ability to demonstrate a customer service focus and telephone etiquette
- Ability to work cooperatively and establish positive cross-functional relationships
- Excellent communication, interpersonal, influencing and listening skills
- Computer system literacy should include MS Word, Excel, Outlook, Internet
- Strong organisation skills
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
We are an equal opportunity employer and welcome applications from a diverse range of backgrounds. We are committed to creating an inclusive workplace and believe that diversity and inclusion are essential to our success.