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Logistics Site Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Kuehne+Nagel Full time

Your Role

As the Branch Manager for our Birmingham location, you will be responsible for overseeing the customer service team for both air and sea logistics. You will manage a diverse team, ensure customer satisfaction, and foster a culture of continuous improvement. Your strategic leadership will be crucial in maintaining and expanding our market presence.

Your Responsibilities

  1. Drive local growth and customer experience by leveraging your expertise in logistics and stakeholder management.
  2. Maintain a thorough understanding of the Birmingham logistics market and industry trends to inform your strategic decisions.
  3. Build and maintain relationships with key stakeholders, including customers and internal teams, to drive business growth.
  4. Ensure high levels of customer service and satisfaction by providing exceptional support and resolving issues efficiently.
  5. Drive the employee experience on site, aligning with our Roadmap goals, to foster a positive and productive work environment.
  6. Work closely with customers to meet their needs and support their growth, utilizing your 5+ years of experience in customer service and stakeholder management.

Your Skills and Experiences

  1. Proven experience in logistics, with a background in both sea and air logistics being beneficial.
  2. 3-4 years of management experience, with a strong track record of leading large teams.
  3. Excellent communication and stakeholder management skills, with the ability to host and lead effective townhall meetings.
  4. Strong understanding of the logistics market in Birmingham and surrounding areas.
  5. Ability to drive business growth and expansion, with a focus on customer satisfaction and employee experience.

Good Reasons to Work with Us

We offer a competitive salary and performance-based bonuses, along with comprehensive health, dental, and vision insurance. You'll have opportunities for professional development and career advancement, as well as a generous paid time off and holiday schedule. Additionally, you'll be part of a supportive and dynamic work environment, with employee discounts on company services and products.