Logistics Operations Manager

4 weeks ago


Birmingham, Birmingham, United Kingdom Kuehne+Nagel Full time

About the Role

We are seeking a highly skilled and experienced Branch Manager to lead our Birmingham site. As the Branch Manager, you will be responsible for overseeing the customer service team for both air and sea logistics. Your strategic leadership will be crucial in maintaining and expanding our market presence.

Your Key Responsibilities

  • Drive local growth and customer experience
  • Maintain a thorough understanding of the Birmingham logistics market and industry trends
  • Build and maintain relationships with key stakeholders, including customers and internal teams
  • Ensure high levels of customer service and satisfaction
  • Drive the employee experience on site, in line with our Roadmap goals
  • Work closely with customers to meet their needs and support their growth
  • Utilise your 5+ years of experience in customer service and stakeholder management to drive growth

Your Skills and Experience

  • Proven experience in logistics, with a background in both sea and air logistics being beneficial
  • 3-4 years of management experience, with a strong track record of leading large teams
  • Excellent communication and stakeholder management skills
  • Strong understanding of the logistics market in Birmingham and surrounding areas
  • Ability to host and lead effective townhall meetings
  • Experience in customer service or sales is highly desirable

What We Offer

We offer a competitive salary and performance-based bonuses, along with comprehensive health, dental, and vision insurance. You'll have opportunities for professional development and career advancement, as well as a generous paid time off and holiday schedule. Additionally, you'll be part of a supportive and dynamic work environment, with employee discounts on company services and products.



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