Associate (Graduates) - Client Success Specialist

3 days ago


Egham, Surrey, United Kingdom Gartner Full time

Job Summary

Gartner is seeking a highly motivated and detail-oriented Associate (Graduates) to join our team as a Client Success Specialist. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our services.

Key Responsibilities

  • Client Relationship Management: Develop and maintain strong relationships with clients across various industries, including IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales.
  • Client Engagement: Facilitate client calls and engagements to understand their priorities and recommend solutions that drive high value and return on investment.
  • Problem-Solving: Identify approaches to address client operational challenges using qualitative and quantitative problem-solving methodologies.
  • Retention and Bright Spot Analysis: Conduct regular analysis of client performance and key engagement metrics to identify areas for improvement.
  • Team Collaboration: Participate in team projects and initiatives to streamline activities and support continuous improvement programs.

Requirements

  • Education: Bachelor's degree and/or master's degree.
  • Experience: Some relevant professional or internship experience.
  • Skills: Proven track record of success, exceptional communication, collaboration, prioritization, problem-solving, critical thinking, and influencing skills.
  • Language: Fluency in English and one of the following languages: Dutch, Italian, German, French, Arabic, Norwegian, or Swedish.

About Gartner

Gartner is a leading research and advisory company that helps enterprise leaders and their teams succeed with their mission-critical priorities. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We offer world-class benefits, highly competitive compensation, and disproportionate rewards for top performers. Our hybrid work environment provides flexibility and support for you to thrive, working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.



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