Implementation Success Consultant

1 day ago


London, Greater London, United Kingdom Veeva Systems, Inc. Full time

As a Service Engagement and Experience Manager at Veeva Systems, Inc., you will play a critical role in ensuring successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success. You will align closely with services and sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver.

Key Responsibilities

  • Set client and internal stakeholder expectations correctly with a focus on long-term success
  • Provide awareness and alignment with the partner ecosystem
  • Position support, training, and other solutions that may be needed for a successful customer experience
  • Travel estimate: Less than 25%

Requirements and Qualifications

  • 5+ years experience in delivering consulting services or involvement in selling services for Clinical Data Applications with a proven track record
  • Minimum of 2 years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects
  • Understanding of the data capture for the clinical trials domain, including how EDC works with IVRS, safety systems, CTMS and downstream databases, and eCOA
  • Familiarity in working with the Life Sciences Industry
  • Ability to engage audiences of varying perception levels, including working with executive leadership
  • Strong negotiation skills
  • Collaborative and consultative work style
  • Works well under pressure and with short or competing timelines
  • Ability to travel

Compensation and Benefits

We offer a competitive salary range of $120,000 - $160,000 per year, depending on location and experience, as well as a range of benefits and perks, including a flexible work environment, professional development opportunities, and a collaborative team culture.



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