Assistant General Manager

4 weeks ago


Stockport, Stockport, United Kingdom Life Leisure Full time
Job Title: Assistant General Manager

We are seeking an experienced and ambitious Assistant General Manager to join our team at Life Leisure. As a key member of our management team, you will play a vital role in leading and overseeing the operations of our Avondale and Cheadle hubs.

About the Role:
  • Support the General Manager in leading and overseeing the operations of the hubs.
  • Inspire and motivate teams to deliver exceptional customer service.
  • Ensure that operations are aligned with Life Leisure's Purpose and Mission.
  • Develop teams to ensure a sufficient workforce who effectively promote and connect with customers.
Key Responsibilities:
  • Contribute to the satisfactory completion of Life Leisure's Key Performance Indicators.
  • Respond to customer complaints aligned to Life Leisure's complaints procedure.
  • Assist the General Manager in ensuring that the building is Health & Safety compliant at all times.
  • Ensure high levels of customer service at all times, monitored using the NPS framework.
Requirements:
  • Experience in management level from a pool-based Leisure centre.
  • Experience of working to deadlines and exceeding set targets.
  • Experience in the provision of community programmes and services.
  • Knowledge of generating new business and retaining existing members.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
How to Apply:

If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, please submit your application, including your CV and a covering letter, to [insert contact details].



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