Customer Support Expert Installer

2 days ago


Sevenoaks, Kent, United Kingdom Bombardier Transportation GmbH Full time
Job Description:

As a Field Customer Support Installer at Bombardier Transportation GmbH, you will play a critical role in delivering exceptional customer service and support to our clients. Your primary responsibilities will include providing technical and non-technical support to customers and technicians, resolving warranty claims and maintenance issues, and staying up-to-date on the latest technical developments related to aircraft supported.

Responsibilities:
  1. Provide onsite and remote support to customers and technicians as needed, ensuring that aircraft are always operational and running smoothly
  2. Assist with warranty claims and maintenance issues related to designated Bombardier Service Centers, ensuring that issues are resolved promptly and efficiently
  3. Develop and maintain strong relationships with customers and technicians, building trust and confidence in our support services
Qualifications:
  • College diploma or equivalent in Aviation Maintenance, or 5 years minimum experience in business jet maintenance (UK CAA or EASA B1/2/C License with relevant type rating endorsement preferred)
  • Strong communication and interpersonal skills, with the ability to work effectively with customers, technicians, and other stakeholders
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions


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