Reception Shift Lead
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Reception Shift Lead to join our dynamic team at Morris House Group Practice in North London. As a key member of our reception team, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our practice.
Main Responsibilities
- Provide supervision and guidance to the reception team, promoting a positive and supportive work environment.
- Act as the primary point of contact for patients and staff, resolving queries and issues in a timely and professional manner.
- Lead by example, demonstrating excellent communication and interpersonal skills to promote a culture of teamwork and collaboration.
- Ensure the effective implementation of practice procedures and policies, maintaining high standards of patient care and service delivery.
- Collaborate with the management team to achieve practice goals and objectives, contributing to the continuous improvement of our services.
Requirements
- High level of numeracy and literacy, with excellent communication and interpersonal skills.
- Experience of working in a healthcare setting, with knowledge of internal General Practice processes and procedures.
- Advanced knowledge of EMIS, with the ability to troubleshoot and resolve technical issues.
- Ability to work under pressure, meeting tight deadlines and adapting to changing circumstances.
- Organisational and logistical skills, with the ability to plan and prioritise tasks effectively.
About Us
Morris House Group Practice is a vibrant and dynamic healthcare provider, serving a diverse patient population in North London. We are committed to delivering high-quality patient care and services, and we are seeking a talented and motivated individual to join our team.
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