Compliance and Risk Management Specialist
1 day ago
We are seeking a highly skilled Compliance and Complaints Lead Associate to join our team at Red Snapper Recruitment | Public Safety.
Main Responsibilities:- Develop and embed compliance frameworks across the organisation, ensuring timely completion of complaints investigations and responses.
- Promote a culture of compliance within the organisation by frequently challenging stakeholders on non-compliance and insufficient risk management.
- Design and deliver education and learning programs on governance and compliance best practices to enhance risk management and compliance maturity.
- Manage the Register of Obligations, ensuring compliance with legal, regulatory, and ethical requirements.
- Oversee staff whistleblowing, gifts and hospitality, conflicts of interest, and request to deal processes and policies.
- Handle internal and external complaints within agreed timescales, proactively identifying improvement opportunities and leading their delivery.
Requirements:
- Demonstrable ability to conduct formal and informal investigations and deliver investigation outcome reports.
- Ability to analyse compliance gaps and determine operational risk indicators from complaints and employee attestations.
- Proven ability to develop effective working relationships and communicate clearly/confidently to all stakeholders.
- Effective time management skills and ability to manage demanding workloads of multiple projects to tight timescales.
- Experience in complaints management and/or similar external-facing customer service role.
The estimated salary for this position is £35,598 per annum, plus an excellent benefits package.
We offer a dynamic and supportive work environment that fosters professional growth and development. Our commitment to excellence and customer satisfaction is evident in our high-quality services and innovative solutions.
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