Operations Support Specialist
3 weeks ago
- Support the operational efficiency of the Drainage team by managing job scheduling, diary management, and CRM system utilization.
- Plan, schedule, and review workload and manpower to achieve targets on a cost-effective and profitable basis.
- Ensure effective email management and complete actions as required.
- Coordinate the activities that affect operational decisions and business requirements, including stock, vehicles, technicians, and sub-contractors.
- Provide guidance to technicians on creating detailed work schedules based on strict timelines.
- Manage RAMS amendments and circulation, and issue contract post-job reports and Decontaminate Certificates.
- Communicate changes in delivery dates to relevant parties and purchase materials and services required for job delivery.
Requirements:
- Good level of Maths and English.
- Minimum 2 years of office administration experience, preferably 1 year in Customer Service.
- Exposure to working within an Operations department or knowledge of Operations is beneficial.
- Knowledge of general IT systems and applications, including spreadsheets, word processing, and databases.
- Experience in maintaining comprehensive records.
- Ability to prioritize workload, time management, and dealing with conflicting priorities.
- Ability to communicate effectively both internally and externally at all levels.
- Ability to compose and produce standard reports.
- Ability to deal sensitively and appropriately with confidential information.
- Ability to undertake routine calculations.
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Education:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (preferred)
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