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Hotel Security Officer

1 month ago


Kendal, Cumbria, United Kingdom Daish's Holidays Full time
Daish's Holidays Night Porter Job Description

About Us:

We are Daish's Holidays, a family-run holiday operator with 12 stunning hotels across the UK and a fleet of luxury coaches. Our mission is to provide exceptional customer service, comfortable accommodation, good food, great entertainment, and friendly service.

We strive to be one of the industry leaders in providing the best value for money holidays in the market, routinely winning awards for customer service excellence. Six of our hotels have won Tripadvisor Travellers' Choice Awards for year, and we have recently been nominated in the British Travel Awards for the Best Company for UK Coach/Touring Holidays Award.


Salary and Benefits:

The salary for this position is £75 per hour after a 3-month probation period. You also get £50 once you have completed basic Daish's training, and if you refer a friend, you'll split £100.

Hours include weekends and bank holidays. A typical night porter shift will start at 11pm and finish at 7am.

We provide every employee with a supportive mental wellbeing and financial assistance package. We even give you an extra paid day off for your birthday.


About the Role:

The role of the Night Porter is generally about the security of the building while most of our guests are asleep.

You will undertake front of house duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.

Ensure the security of the building is maintained through the quiet hours, as directed by the hotel management, usually done by regular walk rounds and recording the action in a log.

You will be fully conversant with the procedures in case of an emergency, covering procedures for guests being taken ill, fire safety, and working alone.

You will be aware of company Health & Safety policy in your workplace and assist others in maintaining a safe working environment.