Food and Beverage Team Member

3 weeks ago


Southampton, Southampton, United Kingdom AccorHotel Full time

Job Summary

We are seeking a highly motivated and enthusiastic Food and Beverage Team Member to join our team at Accor Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities

  • Take orders and send them to the kitchen staff through the POS system, ensuring accuracy by repeating orders to guests.
  • Deliver orders promptly to the kitchen production area, maintaining temperature and appearance.
  • Check ordered meals on collection from the kitchen and deliver to guests promptly.
  • Keep tables and service areas clean and tidy as per procedure manual.
  • Maintain hygienic food service techniques during service.
  • Take responsibility for your designated section and station.
  • Ensure room service trays and trolleys are set up correctly and collected promptly when guests have finished.

Health and Safety

  • Actively participate in safe work practices and procedures in the workplace, using equipment safely.
  • Fully understand departmental fire evacuation and emergency procedures.
  • Report/record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
  • Report any health or safety hazards to your Supervisor.
  • Wear protective clothing and equipment provided.
  • Actively participate in Accor hotel environmental initiatives.
  • Report all broken or damaged equipment to a Supervisor.

Customer Service

  • Provide efficient, friendly, and professional service to all guests, making all guests' experience positive.
  • Take a positive problem-solving approach with guest problems and concerns, calling the Manager on Duty if difficulties arise.

General Duties

  • Follow the standards and performance outlined during training and in the departmental service procedures manual, completing all tasks within the shift to these standards.
  • Suggest any improvements that could be made to existing services or procedures.
  • Attend training programmes and meetings as directed to constantly improve skills and knowledge.
  • Follow the expectations and guidelines in the Accor Employee Handbook.

Requirements

We are looking for energetic and enthusiastic waiting/bar staff for over the Christmas period. The Hotels have lots of fun parties coming up, so we need some casual staff to help us look after all our guests.

Do you fancy a lively work atmosphere to earn money? If so, apply for this zero-hours Christmas role, and we can have a chat.

Remote Work: No

Employment Type: Part-time



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