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Retail Sales and Service Advisor

2 months ago


Peterborough, Peterborough, United Kingdom Amplifon Full time
About the Role

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon. As a Sales and Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Manage the diary to optimize sales and service appointments, ensuring a seamless customer experience.
  • Regularly review customer databases to identify opportunities for growth and increase clinic performance.
  • Personalize welcome calls to maximize attendance and drive revenue.
  • Play an active role in generating revenue by scheduling appointments and promoting add-on products.
  • Manage customer relationships to offer tailored promotions and hearing solutions.
  • Maintain a visually appealing store environment, adhering to Amplifon's guidelines and standards.
  • Manage stock levels to ensure optimal product availability.
Requirements
  • Total customer devotion, with a focus on delivering exceptional customer experiences.
  • Computer literacy, including basic knowledge of Outlook, Teams, and OneDrive.
  • Sales skills, with the ability to support audiologists in achieving sales targets.
  • A proactive mindset, with a willingness to adapt to change and prioritize tasks effectively.
  • Strong organizational skills, with the ability to plan and prioritize workloads.
  • A commitment to Amplifon's vision and values.
About Amplifon

Amplifon is a global leader in the hearing care industry, dedicated to delivering exceptional customer experiences and driving growth through innovation and excellence.