Customer Service Coordinator

7 days ago


Bath, Bath and North East Somerset, United Kingdom Juice Recruitment Ltd Full time
Customer Service Administrator Opportunity

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Administrator. As a key member of our commercial team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Handle customer inquiries via phone and email in a timely and professional manner.
  • Prepare and process finance contracts, letters, and documentation.
  • Upload data onto our systems accurately and efficiently.
  • Liaise with agents regarding asset collection and disposal.
  • Support with calculations and data entry for brokers and customers.
  • Process customer payments and maintain accurate records.
Requirements:
  • Previous experience in a customer-facing role, preferably in a commercial setting.
  • Maths and English Language GCSE or equivalent qualifications.
  • Excellent communication and interpersonal skills, with a strong telephone manner.
  • Highly organized with strong time management skills and attention to detail.
  • Proficient in MS Office, including Outlook, Word, and Excel.
What We Offer:
  • 24 days' annual leave, increasing to 26 days after 2 years of service.
  • Life assurance and income protection.
  • Private medical insurance and healthcare cashback plan.
  • Holiday exchange scheme and cycle-to-work scheme.
  • Auto-enrolment pension scheme.


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