Customer Experience Coordinator
2 weeks ago
Ardonagh Advisory is a leading provider of insurance solutions, and we're looking for a skilled Client Services Specialist to join our team.
Salary and BenefitsWe offer a competitive salary of £24,000 per annum, plus a range of benefits including 26 days' holiday entitlement, pension scheme, and opportunities for career progression.
Job DescriptionAs a Client Services Specialist, you will be the first point of contact for clients and insurers, providing exceptional customer service and support over the phone and via email. Your responsibilities will include:
- Providing great customer service and support to Employee Benefit Consultants, clients, and insurers.
- Handling client and insurer queries, and proactively supporting with policy renewals and new business.
- Assisting with administration duties such as invoicing, accounts, claims, and underwriting.
You will work in a collaborative team environment, supporting each other to achieve our goals and objectives.
RequirementsTo succeed in this role, you will need to have excellent communication and interpersonal skills, as well as a strong ability to work independently and as part of a team. No experience is necessary, as we provide full training.
What We OfferIn return for your hard work and dedication, we offer a range of benefits, including:
- A basic salary of £24,000 per annum.
- 26 days' holiday entitlement, plus bank holidays.
- Pension scheme.
- Opportunities for career progression across the Ardonagh family.
- Gaining CII or ACII qualifications to boost your knowledge and career prospects in the Insurance Industry.
- 24-hour support for physical and mental wellbeing, including on-site mental health ambassadors.
- 1 day's paid volunteering day to give back to our communities.
- The Spotlight Awards, where we shine a light on the brightest talent across our group.
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