Technical Support Specialist

3 weeks ago


Swindon, Swindon, United Kingdom Peaple Talent Full time
Job Overview

We are seeking a highly motivated Technical Support Specialist to join our team at Peaple Talent. As an IT Service Delivery Analyst, you will play a critical role in providing exceptional customer service and resolving IT issues to a high standard.

The ideal candidate will have extensive experience as an IT Service Desk Analyst, preferably across multiple organizations or within a service provider. You will be responsible for delivering exceptional customer service, accurately logging IT incidents, and managing ticket queues.

Key Responsibilities:

  • Deliver outstanding customer service and ensure high levels of customer satisfaction.
  • Accurately log IT incidents and service requests, managing ticket queues, and ensuring timely resolution within SLAs.
  • Perform remote troubleshooting using diagnostic techniques and provide high-quality triage of calls.
  • Support various technologies including Audio Visual, desk & mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications.

Benefits:

  • Competitive salary up to £28,000 + 7.5% on-target bonus.
  • 25 days holiday + bank holidays, with the option to buy up to 10 additional days.
  • Pension scheme: contribute up to 5% and the company will match it, plus an additional 5%.
  • Critical illness cover.
  • Income protection: 1x salary.
  • Death in service: 4x salary.


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