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Customer Service Support Specialist

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Alfreton, Derbyshire, United Kingdom Unipart Logistics Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Administration Support to join our team at Unipart Logistics. As a key member of our Customer Service Team, you will play a vital role in providing exceptional administrative support to ensure a high-quality service is consistently delivered to our customers.

Key Responsibilities
  • Administer internal and external enquiries and data accurately, utilizing business applications to ensure seamless communication and efficient data management.
  • Ensure all assigned tasks are actioned promptly and resolved accurately in accordance with business agreed Standard Operating Procedures (SOPs).
  • Liaise with Customer Service colleagues to provide support as required in the provision of excellent service to our customers.
  • Liaise with customers to ensure they are aware of any relevant product or service issues that may impact them.
  • Act as a point of contact between internal and external stakeholders and customers as appropriate, ensuring information is disseminated swiftly and accurately.
  • Maintain an understanding of and responsibility for the health, safety, and security of self, others, and business property.
  • Manage own personal development, achievement of personal and team objectives, and Key Performance Indicators (KPIs).
  • Ensure own actions support equality and diversity within the workplace, promoting a professional and supportive environment.
About You

We are looking for a highly skilled and motivated individual with excellent communication, problem-solving, and planning skills. You will have experience of working with stakeholders at all levels and be able to work on your own initiative. You will also have a professional, helpful, and 'can-do' attitude.

We value diversity and inclusion and are committed to creating a workplace that is free from discrimination and harassment. We are an equal opportunities employer and welcome applications from all qualified candidates.