Senior Operations Associate

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom goPuff Full time
Senior Operations Associate

Gopuff is seeking a highly motivated and experienced Senior Operations Associate to join our Operations team. As a key member of our Site leadership team, you will play a critical role in ensuring high operational standards at our MFCs to deliver timely and accurately for our customers.

Key Responsibilities:
  • Lead the team during the Night shift, demonstrating exceptional leadership skills and setting a positive tone for the team.
  • Pick and pack items accurately on a per order basis for dispatch to customers, ensuring high-quality service.
  • Support Delivery Partners to ensure a seamless delivery experience, resolving any issues promptly.
  • Resolve customer inquiries and issues related to substituted or out-of-stock items, providing excellent customer service.
  • Receive and process product from vendors, ensuring accurate physical count and resolving discrepancies.
  • Manage stock levels, minimizing out-of-stock products and ensuring compliance with operating standards.
  • Maintain a clean, organized, and compliant warehouse environment, adhering to health and safety protocols.
About You:
  • You have experience working in a restaurant, retail, or warehouse environment, with a strong work ethic and ability to work independently.
  • You possess excellent communication skills, with the ability to effectively communicate with team members and customers.
  • You are organized, team-oriented, and have a positive attitude, with a strong commitment to delivering high-quality results.
  • You are flexible and available to cover shifts Overnight (12am - 7am), with a willingness to adapt to changing priorities.
Benefits:
  • Holiday & Sick Pay
  • Weekly pay cycle (Get paid weekly)
  • RSU-stock options
  • Career growth opportunities

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.



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