Operational Leadership Director

2 days ago


Epsom, Surrey, United Kingdom Compass Group UK & Ireland Full time
About the Role

The Deputy General Manager will lead and inspire a team of head of departments to optimise sales, profitability, and guest service. They will work closely with the General Manager to develop and monitor tactical plans to deliver consistent and exceptional product quality and service standards.

Responsibilities
  • Liaising with the General Manager to agree strategy and direction of travel
  • Ownership of the day-to-day delivery of consistent and exceptional product quality and service standards
  • Driving our guest focus culture through consistently demonstrating an in-depth knowledge and appreciation of hospitality standards and client needs
  • Regular monitoring and development of each department to ensure that food quality, presentation, staffing reviews and consistent standards are maintained according to our IPOE culture
  • Fiscal accountability for all costs and profitability of the venue, actively working with the Finance Manager to deliver accurate and timely forecasts, budgets and P&L's
About You

You will be a naturally confident leader, with senior management experience to inspire large operational teams to deliver results. You will confidently manage a mixed portfolio of outlets and business functions, engaging with clients, peers and functional specialists. A positive and passionate focus on food with a natural flair for hospitality is essential, as well as solid experience in leading the implementation of projects and change programmes.

We take pride in fostering a workplace culture that celebrates diversity and promotes inclusion.

Estimated Salary: £47,000 per annum



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