Claims Management Specialist

4 weeks ago


Tonbridge, Kent, United Kingdom Trinity Claims Full time
Customer Service Adviser

Trinity Claims is a leading claims management company based in Tonbridge, dedicated to delivering exceptional claims strategies to our partners. Our team of talented professionals has a proven track record of leading and delivering change in the insurance industry.

We are seeking a Customer Service Adviser to join our First Notification of Loss department. The ideal candidate will possess excellent customer service skills, with the ability to treat policyholders fairly and with consideration.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive experience for policyholders.
  • Deliver claim outcomes in a professional and positive manner, including declines.
  • Collaborate with the team to achieve departmental goals and objectives.
Requirements
  • Significant experience in a customer service-related role, with a minimum of 2 years.
  • Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills and written English.
What We Offer
  • A competitive salary and performance-based bonus.
  • A cost of living salary review every October.
  • Employee of the month and employee of the year awards.
  • A refer a friend bonus of £750 per placement.
  • 25 days of holiday per year, plus Bank Holidays.
  • A company sick pay scheme, with 1 week's pay per 1 year of service, up to 12 weeks full pay.
  • A fully paid charity day per year.
  • An Employee Assistance Program (EAP) for you and your immediate family.
  • Life insurance, 4x salary, starting on the first day of employment.
  • Enhanced pension contribution options.
  • Opportunities to gain professional qualifications through Trinity Academy and Apprenticeship programs.

We are an equal opportunities employer, committed to diversity and inclusion. We do not tolerate discrimination or harassment of any kind.


  • Claims Specialist

    3 weeks ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Job Title: Surveyor - Claims SpecialistTrinity Claims is a leading claims management company based in Tonbridge, dedicated to delivering exceptional claims strategies to our partners. Our team of talented professionals has a proven track record in leading and delivering change in insurance companies. We have a leadership team focused on growing the business,...

  • Claims Specialist

    3 weeks ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Job Title: Surveyor - Claims SpecialistTrinity Claims is a leading claims management company based in Tonbridge, dedicated to delivering exceptional claims strategies to our partners. Our team of talented professionals has a proven track record in leading and delivering change in insurance companies. We have a leadership team focused on growing the business,...

  • Loss Adjuster

    2 weeks ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Job Title: Loss Adjuster - Claims SpecialistTrinity Claims is seeking a highly skilled Loss Adjuster - Claims Specialist to join our team in Tonbridge. As a key member of our claims management team, you will be responsible for progressing and finalizing building insurance claims in a timely and efficient manner.Key Responsibilities:Review non-delegated...


  • Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Customer Service AdviserTrinity Claims is a leading claims management company based in Tonbridge, dedicated to delivering exceptional claims strategies to our partners. Our team of talented professionals has a proven track record of leading and delivering change in the insurance industry.We are seeking a Customer Service Adviser to join our First...


  • Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Customer Service AdviserTrinity Claims is a leading claims management company based in Tonbridge, dedicated to delivering exceptional claims strategies to our partners. Our team of talented professionals has a proven track record of leading and delivering change in the insurance industry.We are seeking a Customer Service Adviser to join our First...

  • Claims Adjuster

    2 weeks ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Job Title: Claims Adjuster - Buildings Insurance SpecialistTrinity Claims is a leading claims management company based in Tonbridge, UK. We design and deliver claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in insurance companies.Job Summary:We are...


  • Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Claims Auditor RoleWe are seeking an experienced Claims Auditor to join our team at Trinity Claims. As a Claims Auditor, you will play a crucial role in the development and execution of our Claims Journey Audit programme and processes.Key Responsibilities:Conduct thorough audits of randomly selected claims to assess and score claims handling and customer...


  • Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Job Title: Claims AdjusterTrinity Claims is a leading claims management company seeking a skilled Claims Adjuster to join our team. As a Claims Adjuster, you will play a critical role in progressing and finalizing building insurance claims, ensuring timely and efficient resolution for our policyholders.Key Responsibilities:Progress and finalize building...

  • Claims Adjuster

    1 week ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Job Summary We are seeking a highly skilled Claims Adjuster to join our team at Trinity Claims. As a Claims Adjuster - Property and Energy Specialist, you will be responsible for assisting our Policyholders with building-related queries and progressing claims as efficiently as possible. Key ResponsibilitiesProgress and finalise Buildings insurance claims,...

  • Claims Auditor

    1 month ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Motor Claims AuditorTrinity Claims is a leading claims management company based in the UK, dedicated to delivering exceptional claims strategies to our partners. Our team of experts is passionate about providing top-notch services to our customers, and we're looking for a skilled Motor Claims Auditor to join our team.Key Responsibilities:Conduct thorough...

  • Claims Auditor

    1 month ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Motor Claims AuditorTrinity Claims is a leading claims management company based in the UK, dedicated to delivering exceptional claims strategies to our partners. Our team of experts is passionate about providing top-notch services to our customers, and we're looking for a skilled Motor Claims Auditor to join our team.Key Responsibilities:Conduct thorough...

  • Claims Auditor

    1 month ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    {"Key Responsibilities": "Key ResponsibilitiesAs a Claims Auditor at Trinity Claims, you will be responsible for reviewing and assessing claims handling across 40 claims per month. This will involve analyzing call recordings and proposing design improvements to enhance the claims process.Review and assess claims handling across 40 claims per month.Propose...

  • Claims Auditor

    2 weeks ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Trinity Claims is a leading claims management company that delivers innovative solutions to meet the needs of its partners. Our team of experts is dedicated to providing exceptional services to our customers.Key ResponsibilitiesReview and assess claims handling across 40 claims per month, identifying areas for improvement.Collaborate with the Claims Team,...

  • Claims Auditor

    4 weeks ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Motor Claims AuditorTrinity Claims is a leading claims management company based in the UK, dedicated to delivering exceptional claims strategies to our partners. Our team of experts has a proven track record in driving change in the insurance industry, and we're committed to growing our business while maintaining a family-friendly culture.We're seeking an...

  • Claims Auditor

    4 weeks ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Motor Claims AuditorTrinity Claims is a leading claims management company based in the UK, dedicated to delivering exceptional claims strategies to our partners. Our team of experts has a proven track record in driving change in the insurance industry, and we're committed to growing our business while maintaining a family-friendly culture.We're seeking an...

  • Claims Auditor

    2 weeks ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    Claims Auditor RoleWe are seeking an experienced Claims Auditor to join our team at Trinity Claims. As a Claims Auditor, you will be responsible for reviewing claims and associated call recordings and portal messages to assess and score claims handling and customer journey.Key Responsibilities:Review claims and associated call recordings and portal messages...

  • Claims Auditor

    4 weeks ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    {"Key Responsibilities": "Key ResponsibilitiesAs a Claims Auditor at Trinity Claims, you will be responsible for reviewing and assessing claims handling across 40 claims per month. You will propose design improvements and work with the Claims Team, Directors, IT, and MI Management Team to deliver them. You will also identify training needs from audited cases...

  • Claims Auditor

    4 weeks ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    {"Key Responsibilities": "Key ResponsibilitiesAs a Claims Auditor at Trinity Claims, you will be responsible for reviewing and assessing claims handling across 40 claims per month. You will propose design improvements and work with the Claims Team, Directors, IT, and MI Management Team to deliver them. You will also identify training needs from audited cases...

  • Claims Auditor

    1 month ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    {"Key Responsibilities": "Key ResponsibilitiesAs a Claims Auditor at Trinity Claims, you will be responsible for reviewing and assessing claims handling across 40 claims per month. You will propose design improvements and work with the Claims Team, Directors, IT, and MI Management Team to deliver them. You will also clearly highlight training needs from...

  • Claims Auditor

    2 months ago


    Tonbridge, Kent, United Kingdom Trinity Claims Full time

    **About Trinity Claims**We are a leading claims management company that designs and delivers claims strategies to meet the needs of our partners. Our team consists of talented professionals with a proven track record in leading and delivering change in the insurance industry.**Key Responsibilities & Accountabilities**Review all selected claims and associated...