Customer Service Team Leader
3 weeks ago
Search is seeking an experienced and quality-driven Customer Service Team Leader to oversee their internal Customer Service team.
This is a fast-paced environment where you will manage a small team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping, and dealing with distributors.
As the Customer Service Team Leader, you will be responsible for:
- Coordinating, managing, and processing orders and requests from customers based in the UK and internationally
- Coaching, training, and motivating the team on a daily basis
- Acting as a senior point of contact
- Overseeing the full export cycle with all shipping documentation
Requirements:
- Experience supervising/managing a customer service team
- Experience of sales order processing
- Strong knowledge of international shipping/export
- Strong IT skills
Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
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