Customer Service Team Leader

3 weeks ago


Liverpool, Liverpool, United Kingdom Search Full time
Job Title: Customer Service Team Leader

Search is seeking an experienced and quality-driven Customer Service Team Leader to oversee their internal Customer Service team.

This is a fast-paced environment where you will manage a small team tasked with handling and resolving incoming enquiries, producing quotes, processing orders, arranging shipping, and dealing with distributors.

As the Customer Service Team Leader, you will be responsible for:

  • Coordinating, managing, and processing orders and requests from customers based in the UK and internationally
  • Coaching, training, and motivating the team on a daily basis
  • Acting as a senior point of contact
  • Overseeing the full export cycle with all shipping documentation

Requirements:

  • Experience supervising/managing a customer service team
  • Experience of sales order processing
  • Strong knowledge of international shipping/export
  • Strong IT skills

Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.


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