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IT Support Specialist
2 months ago
About the Role
Franke Coffee Systems UK Limited, a global leader in coffee technology and innovation, is seeking an IT Support Specialist to join its international IT support team. Based at the company's offices in St Albans, this role offers a unique opportunity to extend your impact to teams in Manchester and Falkirk.
Your Responsibilities
- Provide 1st and 2nd level support within the UK, ensuring seamless IT operations for all locations.
- Handle joiner/mover/leaver processes using ServiceNow, streamlining the onboarding and offboarding experience.
- Support standard applications (M365, Adobe) and manage software provisioning (SCCM), ensuring a stable and efficient IT environment.
- Install, maintain, and provision client hardware (desktops, laptops, tablets, barcode scanners) and peripherals (printers, scanners, copiers, fax machines), ensuring optimal performance and functionality.
- Provide telephony VoIP support, ensuring clear and reliable communication.
- Offer network support (LAN) and monitor WAN and Server VMs, ensuring a secure and stable network infrastructure.
- Manage mobile devices and contracts, ensuring compliance and optimal performance.
- Conduct introduction and training sessions, ensuring a smooth transition for new team members.
- Contribute as a team member to various projects, driving innovation and improvement.
- Act as a local contact for Platform Services, providing expert support and guidance.
- Handle quotes and the order process for hardware, ensuring timely and cost-effective procurement.
Requirements
- Relevant educational qualifications, demonstrating a strong foundation in IT and technology.
- 3 years of work experience in the IT Service Desk area, with a proven track record of delivering excellent support.
- Experience in ICT service operations, with a deep understanding of ITIL principles.
- Broad technical skills in hardware, OS, and software (Microsoft, mobile devices), with a strong foundation in Server OS, network (Meraki), and storage (Simplivity).
- Basic application architecture know-how, with a solid understanding of technical concepts.
- Strong analytical and conceptual abilities, with excellent problem-solving skills.
- Independence with excellent team skills for collaboration with IS specialists and key users.
- Open and communicative, enjoying interaction with people through telephone and Teams support.
- Flexibility and willingness to travel (approximately 20% within the UK), with a strong ability to adapt to changing circumstances.
- Excellent English language skills (oral and written), with a strong ability to communicate complex technical concepts.
What We Offer
- 25 days of annual leave, providing a healthy work-life balance.
- Salary Sacrifice Pension Scheme, ensuring a secure financial future.
- Employee Assistance Program (EAP) with assisted benefits, providing support and guidance.
- Access to our FRANKE ACADEMY, including LinkedIn Learning, providing a rich array of training programs to elevate your technical and soft skills.
- Free on-site car parking, making your daily commute more convenient.
