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Fraud Prevention Liaison

2 months ago

London, Greater London, United Kingdom SEON Technologies LLC Full time

We are looking for a Fraud Prevention Liaison to build strong relationships with clients and help them prevent fraud. This role involves understanding client needs, providing support, and ensuring exceptional customer satisfaction. The successful candidate will have a deep understanding of the digital fraud landscape and be able to apply that knowledge to enhance client relationships and develop tailored solutions.

Key Responsibilities:
  • Manage a portfolio of client accounts, establishing clear client retention goals and milestones for clients and employees to work toward.
  • Drive commercial discussions with clients, promoting the value of our products and upselling services and products.
  • Build strong customer relationships, ensuring exceptional customer experience and satisfaction.
  • Educate clients on product features, conduct training courses, and provide educational materials.
  • Review customer complaints and concerns, seeking to improve the customer experience.
  • Collaborate with cross-functional teams, such as customer success, sales, product, and engineering, to ensure seamless implementation and delivery of our solutions.
  • Monitor client performance metrics, proactively identifying opportunities to improve fraud prevention strategies.
  • Stay updated on the digital fraud landscape, applying knowledge to enhance client relationships and develop tailored solutions.
  • Provide regular feedback to clients and internal stakeholders, sharing insights and recommendations to optimize services and drive client satisfaction.

The ideal candidate will have at least 3 years of experience as an Account Manager or in a similar position, preferably with prior startup sales experience. Exceptional communication skills, a track record of taking the initiative, and familiarity with managing a portfolio of client accounts are essential. Experience driving commercial discussions and presenting solutions to clients, particularly in the area of fraud prevention, is highly desirable.

We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience. Additional benefits include an employee stock ownership plan (ESOP), hybrid working environment, flexible core hours, generous holiday allowance, and private health insurance.