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Student Experience Coordinator

2 months ago

Sevenoaks, Kent, United Kingdom Sodexo Full time
About the Role

We are seeking a highly motivated and experienced Student Experience Manager to join our team at Sodexo. As a key member of our team, you will play a vital role in creating exceptional student experiences and fostering strong relationships with our clients and customers.

Key Responsibilities
  • Lead Client and Customer Communication Initiatives
    • Develop and implement effective communication strategies to engage with students and clients.
    • Manage and respond to customer feedback to ensure high satisfaction.
  • Develop and Execute Marketing and Social Media Strategies
    • Design and implement marketing campaigns to promote our services and engage with students and clients.
    • Manage and maintain our social media presence to ensure consistent branding and messaging.
  • Organise and Attend Pupil and Staff Engagement Events
    • Plan and execute events to engage with students and staff, promoting our services and building relationships.
    • Manage event logistics, including venue selection, catering, and audio-visual equipment.
  • Promote Sustainability through Targeted Communication Efforts
    • Develop and implement communication strategies to promote sustainability and reduce our environmental impact.
    • Work with our team to identify and implement sustainable practices in our operations.
  • Build and Maintain Strong Relationships with Students and Clients
    • Develop and maintain relationships with students and clients to ensure high satisfaction and loyalty.
    • Manage and resolve any issues or concerns that may arise.
Requirements
  • Previous Experience in a Similar Customer-Focused Role
    • Proven experience in a customer-facing role, with a focus on delivering exceptional customer experiences.
  • Demonstrable Experience of Using Marketing/Promotional Content to Increase Sales
    • Experience in developing and implementing marketing campaigns to promote services and increase sales.
  • Experience of Event Coordination, Ideally within an Educational Environment
    • Experience in planning and executing events, with a focus on delivering exceptional experiences.
  • Experience of Using Various Communication Mediums (Marketing, PR/Social Media Tools) to Engage Students or Customers
    • Experience in using various communication mediums to engage with students and customers.
  • Sound Understanding of Social Media Platforms and Marketing
    • Understanding of social media platforms and marketing principles.
  • Highly Personable with Excellent Customer Focus
    • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer experiences.
  • Strong Communicator with an Ability to Communicate to All Levels Effectively
    • Ability to communicate effectively with students, clients, and colleagues at all levels.
  • Proactive and Highly Organised
    • Proactive and highly organised, with a focus on delivering exceptional results.
  • Extremely Flexible
    • Ability to work flexibly, with a focus on delivering exceptional results.
  • An Excellent Eye for Detail
    • Excellent attention to detail, with a focus on delivering exceptional results.
Desirable
  • Experience as a Student Ambassador, Union/Rep or Engagement Office
    • Experience in a student ambassador, union/rep, or engagement office role.
  • Basic Design, Photoshop and Video Editing Skills
    • Basic design, Photoshop, and video editing skills.
About Sodexo

Sodexo is a Disability Confident Leader employer, committed to changing attitudes towards disability and ensuring disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.