Account Manager
1 month ago
We are seeking a highly skilled Account Manager to join our sales and service team. As an Account Manager, you will be responsible for managing key accounts, addressing customer service level agreement (SLA) issues, and reporting. This role involves contract management, ensuring the profitability of projects, and requires a willingness to travel, including regular overnight stays.
Key Responsibilities:- Manage key accounts, addressing customer SLA issues and reporting.
- Project and commercial management of multiple projects from award to final account stage, in collaboration with the Project Delivery Manager.
- Update commercial documents, including profitability overviews and revenue/cost/margin forecasts.
- Review and track cash flows and budget trackers with the assistance of the Project Cost Account.
- Populate the monthly business review file and discuss forecasting updates with senior management.
- Ensure compliance with contract requirements, aiming to realise maximum potential.
- Build positive relationships with customers to enhance repeat business opportunities.
- Raise, submit, and agree on variance orders in line with the contract.
- Manage accounts receivable, resolving disputes and negotiating timely payments.
- Conduct formal project reviews to assess profitability and provide feedback to project delivery and proposals teams.
- Prepare and present customer presentations and performance reports.
- Work with service managers to maximise revenue opportunities on key accounts.
- Ensure that contracts are communicated effectively to all relevant parties.
- Strong understanding of project management and commercial management.
- Knowledge of accounting and finance, including accounting terminology.
- Proficiency in Excel is essential.
- Excellent relationship-building and negotiation skills.
- Ability to manage multiple projects and accounts effectively.
- Experience in contract management and understanding of contractual milestone payments.
- Ability to travel and stay overnight as required.
- Competitive salary package.
- Opportunities for professional growth and development.
- Dynamic and supportive work environment.
- Travel opportunities.
To apply for this Account Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
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