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Reservations Manager

2 months ago

Leatherhead, United Kingdom COREcruitment International Full time

About the Role:

We are seeking a highly skilled and experienced Reservations Manager to join our team at COREcruitment International. As a key member of our team, you will be responsible for ensuring the smooth operation of the central reservation department and maximising revenue in the F&B and room reservations.

Key Responsibilities:

  • Ensure the smooth day-to-day running of the reservations & guest services departments
  • Assist with reservation enquiries
  • Recruit, train and develop the team
  • Achieve and surpass all targets
  • Maximise revenue
  • Develop relationships with guests, travel agencies and clients
  • Develop a clear and effective process for dealing with complaints
  • Lead by example

Requirements:

  • A minimum of 3 years previous experience in a leadership role within rooms reservations
  • Fluent in English both written and spoken
  • Excellent communicator and leader
  • Knowledge of the luxury market
  • Experience with Opera Cloud & Res Diary is desired
  • A can-do attitude and be willing to go the extra mile
  • Sales and target focused