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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Advisor to join our team in the UK. As the first point of contact for customers, you will be responsible for providing exceptional service and resolving queries in a timely manner.
Key Responsibilities- Handle customer inquiries via phone, email, and chat, ensuring accurate information is provided promptly.
- Address customer complaints efficiently and escalate when necessary, maintaining a high level of professionalism.
- Process customer orders, manage account information, and maintain accurate records of interactions.
- Collaborate with other departments to ensure seamless customer satisfaction.
- Contribute to administrative tasks as required.
- Prior experience in customer-facing roles is preferred.
- Demonstrated excellent communication and problem-solving skills.
- Ability to handle high-volume queries with precision and attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Capacity to work independently and collaboratively as part of a dynamic team.
- Able to adapt to flexible working hours, including weekends.
The salary for this role is estimated at £25,000 - £30,000 per annum, commensurate with experience.
In addition to a competitive salary, we offer a comprehensive benefits package, including:
- Pension scheme
- Healthcare benefits
- Training and development opportunities
- Supportive work environment with clear career progression
- Flexible working options
beBee Professionals is a dynamic organization committed to delivering exceptional customer experiences. If you are passionate about delivering outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply.
