Support Specialist Advisor
6 days ago
We are a forward-thinking company seeking a skilled Support Specialist Advisor to join our team in Castlereagh, United Kingdom.
This role offers an exciting opportunity for someone who is passionate about delivering exceptional customer service and wants to be part of a dynamic team.
The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing accurate information regarding products and services.
Job Summary- Deliver exceptional customer service through various communication channels.
- Handle customer complaints and resolve issues in a professional and efficient manner.
- Process customer orders and manage account information accurately.
- Keep records of customer interactions and follow-up tasks to maintain high levels of customer satisfaction.
- Collaborate with other departments to ensure seamless customer service delivery.
- A minimum of 1 year's experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills are essential for success in this position.
- The ability to handle high-volume queries while maintaining attention to detail is crucial.
- Proficiency in Microsoft Office and CRM systems is required.
- The ability to work both independently and as part of a team is vital.
- A competitive salary of £25,000 - £35,000 per annum, depending on experience.
- A pension scheme and healthcare benefits to support your well-being.
- Training and development opportunities to enhance your skills and career progression.
- A supportive work environment with clear career progression opportunities.
- Flexible working options to achieve a better work-life balance.
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