Customer Service Liaison
4 weeks ago
We are a leading company in the industry, seeking a highly skilled Customer Service Liaison to join our team in Castlereagh, United Kingdom.
The successful candidate will be responsible for providing excellent customer service and resolving queries in a timely manner.
As a valued member of our team, you will play a key role in ensuring customer satisfaction and loyalty. If you have a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Handle incoming calls, emails, and chat queries from customers with poise and professionalism.
- Provide accurate information regarding products and services to customers.
- Resolve customer issues efficiently and escalate when necessary to ensure customer satisfaction.
- Process customer orders and manage account information with attention to detail.
- Keep records of customer interactions and follow-up tasks to maintain high levels of customer satisfaction.
- Work closely with other departments to ensure seamless customer service delivery.
- A minimum of 1 year's experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills are essential for success in this position.
- The ability to handle high-volume queries while maintaining attention to detail is crucial.
- Proficiency in Microsoft Office and CRM systems is required.
- The ability to work both independently and as part of a team is vital.
- Flexible working hours, including weekends, may be required.
- A competitive salary of £25,000 - £35,000 per annum, depending on experience.
- A pension scheme and healthcare benefits to support your well-being.
- Training and development opportunities to enhance your skills and career progression.
- A supportive work environment with clear career progression opportunities.
- Flexible working options to achieve a better work-life balance.
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