Reservations Team Lead

3 weeks ago


Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

Reservations Supervisor Role

The Roseate Edinburgh Ltd, a luxurious boutique hotel located in the heart of Edinburgh, is seeking a skilled Reservations Supervisor to join their team. As a Reservations Supervisor, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes.

Main Responsibilities:

  1. Communicate company values and culture to new employees.
  2. Review and implement new Reservations procedures.
  3. Process all reservation requests, changes, and cancellations received by phone or mail.
  4. Verify availability of room type and rate.
  5. Provide efficient, friendly, and professional service to all guests.
  6. Explain guarantee, special rate, and cancellation policies to callers and accommodate special requests.
  7. Answer questions about property facilities and services.
  8. Follow sales techniques to maximize revenue.
  9. Input and access data in reservation system.
  10. Troubleshoot, resolve, and document guest issues and concerns.

The ideal candidate must demonstrate genuine dedication and commitment to consistent quality in our products and services. Previous Front Office/Reservation experience is required, and the right attitude and flair to work in this special hotel are essential.



  • Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    Reservations Supervisor RoleThe Roseate Edinburgh, a luxurious boutique hotel, is seeking a skilled Reservations Supervisor to join its vibrant team. As a key member of the Front Office, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes.Main Responsibilities:Communicate company values and culture to new...


  • Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    Reservations SupervisorThe Roseate Edinburgh Ltd is seeking a skilled and experienced Reservations Supervisor to join their team. This role will oversee the accuracy of room blocks, reservations, and group market codes, ensuring seamless operations and exceeding guest expectations.Main Responsibilities:Communicate company values and culture to new employees,...


  • Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    Reservations SupervisorThe Roseate Edinburgh Ltd is seeking a skilled Reservations Supervisor to join our team. As a key member of our Front Office team, you will be responsible for overseeing the accuracy of room blocks, reservations, and group market codes.Main Responsibilities:Communicate company values and culture to new employees.Review and implement...


  • Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time

    Reservations Executive Job DescriptionThe Scotsman Hotel is seeking a highly skilled Reservations Executive to join our team in Edinburgh. As a key member of our Revenue & Sales office, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.Main Responsibilities:Process, amend, and update bookings as...


  • Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time

    Reservations Executive Job DescriptionThe Scotsman Hotel is seeking a highly skilled Reservations Executive to join our team in Edinburgh. As a key member of our Revenue & Sales office, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.Main Responsibilities:Process, amend, and update bookings as...


  • Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    Reservations SupervisorThe Roseate Edinburgh Ltd is seeking a skilled Reservations Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and maximizing revenue through efficient reservation management.Main Responsibilities:Oversee the accuracy of room blocks, reservations, and...


  • Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time

    Job Title: Reservations ExecutiveJob Summary:We are seeking a highly skilled Reservations Executive to join our team at The Scotsman Hotel. As a key member of our Revenue & Sales office, you will be responsible for processing, amending, and updating bookings, as well as responding to guest requests in a prompt and professional manner.Main Responsibilities:*...


  • Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    Reservations SupervisorThe Roseate Edinburgh Ltd is seeking a skilled Reservations Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our reservations system, providing exceptional customer service, and contributing to the overall success of our hotel.Main...


  • Edinburgh, Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    Reservations SupervisorThe Roseate Edinburgh Ltd is seeking a skilled Reservations Supervisor to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our reservations system, providing exceptional customer service, and contributing to the overall success of our hotel.Main...


  • Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time

    About the Role:The Scotsman Hotel is seeking a skilled Reservations Executive to join our Revenue & Sales office in Edinburgh. As a key member of our team, you will be responsible for processing, amending, and updating bookings via telephone and email.Main Responsibilities:Respond to guest requests in a prompt and professional manner.Work closely with hotel...


  • Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time

    About the Role:The Scotsman Hotel is seeking a skilled Reservations Executive to join our Revenue & Sales office in Edinburgh. As a key member of our team, you will be responsible for processing, amending, and updating bookings via telephone and email.Main Responsibilities:Communicate with guests and booking agents to ensure a luxury experience.Process and...


  • Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time

    About the Role:The Scotsman Hotel is seeking a skilled Reservations Executive to join our Revenue & Sales office in Edinburgh. As a key member of our team, you will be responsible for processing, amending, and updating bookings via telephone and email.Main Responsibilities:Process and update bookings as required, ensuring accurate and timely communication...


  • Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time

    Role OverviewThe Scotsman Hotel is seeking a skilled Reservations Executive to join our Revenue & Sales office in Edinburgh. As a key member of our team, you will be responsible for processing, amending, and updating bookings via telephone and email.Main ResponsibilitiesProcess and update bookings as required, ensuring accurate and timely communication with...


  • Edinburgh, Edinburgh, United Kingdom Signature Pub Group Ltd. Full time

    Sales and Reservations RoleAn exciting opportunity has become available for a vibrant and energetic person to join the Sales and Reservations Team with Signature Pub Group Ltd.Key ResponsibilitiesFielding calls for venuesHelping guests with queriesFull training for this role will be provided.RequirementsExcellent phone manner and email etiquetteRight to...


  • Edinburgh, Edinburgh, United Kingdom Signature Pub Group Ltd. Full time

    Sales and Reservations RoleAn exciting opportunity has become available for a vibrant and energetic person to join the Sales and Reservations Team with Signature Pub Group Ltd.This is a full-time role (5 out of 7 days, 9am – 5:30pm) on a permanent basis, based in our Head Office in Edinburgh with some requirement to visit or occasionally work from some of...


  • Edinburgh, Edinburgh, United Kingdom Signature Pub Group Ltd. Full time

    Sales and Reservations RoleAn exciting opportunity has become available for a vibrant and energetic person to join the Sales and Reservations Team with Signature Pub Group Ltd.This is a full-time role (5 out of 7 days, 9am – 5:30pm) on a permanent basis, based in our Head Office in Edinburgh with some requirement to visit or occasionally work from some of...


  • Edinburgh, Edinburgh, United Kingdom Signature Pub Group Ltd. Full time

    Sales and Reservations RoleAn exciting opportunity has become available for a vibrant and energetic person to join the Sales and Reservations Team with Signature Group.This is a full-time role (5 out of 7 days, 9am – 5:30pm) on a permanent basis, based in our Head Office in Edinburgh with some requirement to visit or occasionally work from some of our...

  • Actuarial Team Lead

    3 weeks ago


    Edinburgh, Edinburgh, United Kingdom Mazars Full time

    Mazars is a leading international professional services firm that offers a unique opportunity for actuarial professionals to grow and develop their careers. Our Actuarial Team is a rapidly growing group of experienced actuaries who provide a variety of traditional and bespoke actuarial services to our clients.The successful candidate will play a key role in...


  • Edinburgh, Edinburgh, United Kingdom Lead Careers Full time

    Lead Careers is seeking a talented Landscape Architect to join a dynamic team in Edinburgh. As a key member of our multidisciplinary studio, you will play a crucial role in designing and delivering innovative, sustainable, and aesthetically pleasing outdoor environments. Your expertise will be essential in developing creative landscape designs and solutions...


  • Edinburgh, Edinburgh, United Kingdom Lead Careers Full time

    ## Lead Careers: Landscape Architect Role ### Job Summary We are seeking a talented and passionate Landscape Architect to join our dynamic team within a multidisciplinary studio in Edinburgh. This is an exciting opportunity to work on a variety of high-profile projects, ranging from urban landscapes to large-scale masterplans. ### Key Responsibilities *...