Applications Support Team Lead

3 weeks ago

Hampshire, United Kingdom Tria Full time
Job Title: Applications Support Team Lead

We are seeking an experienced Applications Support Team Lead to join our dynamic team at Tria. As a key member of our support team, you will be responsible for leading and mentoring a team of Application Support Analysts, ensuring efficient and effective resolution of incidents and service requests.

Key Responsibilities:
  • Lead and mentor a team of Application Support Analysts, ensuring efficient and effective resolution of incidents and service requests.
  • Manage day-to-day support operations for customer applications, including websites, eCommerce platforms, and booking portals.
  • Work closely with cross-functional teams including Development, Infrastructure, and Customer Service to ensure smooth operations and swift resolution of technical issues.
  • Oversee and improve application monitoring, troubleshooting, and incident management processes.
  • Identify opportunities for process improvement and system optimization to enhance customer experience and reduce support incidents.
  • Provide technical guidance to your team, ensuring they are equipped with the knowledge and tools needed to succeed.
  • Communicate effectively with stakeholders, providing regular updates on system performance and support metrics.
  • Collaborate with the internal IT and external vendor teams to ensure system changes and new features are thoroughly tested and deployed smoothly.

This is a maternity cover for an initial 6 month period, but could extend to 9 or 12 months. We are looking for someone who has supported customer applications and managed teams in the past. A great opportunity to join a client experiencing significant transformation.

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